CRM Manager

About the roleCRM ManagerAt Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.Due to our continued growth strategy, we are looking to recruit a CRM Manager to join our Sales Team covering both the West Midlands (Worcester) and South West (Bristol) regionsAs CRM Manager you will act as the Area/Regional lead on the CRM system and information held on the system ensuring data is utilised effectively to generate sales. You will provide regular and ad-hoc reports on our database as well as identifying and ensuring regular training updates for all system users to ensure effective end-user utilisation of the system.What you will do:To identify, develop and deliver system training as necessary.As part of training, ensure that all sales management team and MDs are able to generate and run regular reports.Provide on-going guidance and support to all users of the CRM system.To generate and run ad hoc reports on all aspects of the data as and when requested by the sales management team.Act as Area/Regional representative on the CRM Working GroupIn conjunction with the IT team, implement targets and objectives as set by the CRM Steering GroupTest new CRM and website features for IT/Marketing team and provide feedback.Monitor end user compliance of the system to ensure system is being utilised efficiently and effectively.Ensure all outstanding leads are progressed as appropriate and to targets/procedures.Develop strategies to ensure CRM system continues to generate leads and sales.Data cleansing when necessaryRegular reviews to identify ways in which the CRM system can be utilised to improve business performance.Ensure data is utilised effectively to generate sales, including completing site audits, site visits and assisting with the issuing of emails and SM\’s messages.Carry out CRM user assessments and CRM inductions where necessary.Attend advertising and media meetings.Support and assist Sales team to achieve and drive targets by generating ideas and methods to achieve sales.About You:Strong IT skills and CRM knowledgeCapable of analysing high volumes of data and generating logical reports and dataAbility to communicate and influence effectivelySelf-motivatingAbility to identify, develop, plan, and deliver CRM trainingPossess high personal and professional integrityMaintain highest level of professionalismWill be a self-starter with drive and enthusiasmPrevious experience in a CRM role is essential.Previous experience with a housebuilderExperience in using CRM systems, specifically Salesforce is essential.Relevant degree/HND/HNC in Marketing is desirable or will be qualified by experience.How to applyPlease submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.Unfortunately, due to the high volume of applications, only successful candidates will be contacted.(No Agencies Please)Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.Please complete the application form below, and select \”Submit\” when you have finishedPlease note – the form fields marked with an asterisk (*) must be completed in order for your application to be processed correctly.First name *Last name *Address *

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Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) *:Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docxEqual Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly.Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section.This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality).Ethnic Origin * D.O.B * [dd/mm/yyyy] Gender * Disabled * Nationality / citizenship *

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