At a Glance
- Tasks: Guide customers through the exciting journey of buying their dream home.
- Company: Join a leading homebuilder known for its commitment to customer satisfaction.
- Benefits: Enjoy a robust development programme, life cover, and a market-leading employee assistance programme.
- Other info: Flexible travel opportunities and a supportive team environment await you.
- Why this job: Make a real difference in people's lives by helping them find their perfect home.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 32000 £ per year.
As a Trainee Sales Advisor, you’ll play a vital role in guiding customers through one of the most important decisions of their lives — buying a home. From the very first enquiry to handing over the keys, you’ll be there every step of the way, building trust, offering support, and ensuring a smooth, positive experience. This is more than just a sales role — it’s about creating lasting relationships and helping dreams become reality.
Key Responsibilities
- To promote and execute the values of Miller Homes and the Miller Difference
- Meet prospective customers and maintain primary point of contact throughout customer journey
- Adhering to the KPI’s set by the business to deliver the highest level of customer satisfaction
- Manage the expectations of customers throughout the house buying process
- Ensure reservations and legal completions are progressed according to programme
- Manage reservation payments in relation to the house purchase and adhere to Anti-Money Laundering process and procedures
- Ensure robust recording of all enquiries and transactions are made using Miller’s CRM system
- Maintain knowledge of local marketplace and competitor activity
- Responsible for presentation and security of sales area
- Attend weekly Sales Build meetings and regional Head Office meetings and training where required
- Liaise closely with the Development Sales Manager and Sales Manager throughout the sales process to ensure processes (internal or external) are followed as defined within sales procedures
Skills, Knowledge and Expertise
- Must possess excellent interpersonal and communication skills, being able to relate to people at all levels, both internal and external clients and to establish and maintain respect both professionally and personally
- Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results
- Able to work to targets/deadlines whilst maintaining standards
- Flexibility to travel throughout the region
- PC skills and general proficiency of Word and Excel would be an advantage
- CRM experience would be beneficial
- Able to work independently on own initiative yet still able to follow guidelines and advice
- High personal and professional integrity, presence, drive, determination and enthusiasm
- A presentable, customer-facing professional with preferred experience of dealing with customers and providing an exceptional standard of customer service
- Driving license with ability to travel within the given Region
Benefits
- A robust development programme
- Annual performance development reviews
- A market leading employee assistance programme
- Additional holiday purchase
- Life cover
- Pension
Trainee Sales Advisor in Basingstoke employer: Miller Homes
Miller Homes is an exceptional employer that prioritises employee growth and development, offering a robust training programme for Trainee Sales Advisors. With a strong focus on creating lasting relationships with customers, our supportive work culture fosters collaboration and personal integrity, ensuring that every team member feels valued. Located in a vibrant community, we provide unique advantages such as a market-leading employee assistance programme and opportunities for additional holiday purchase, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Sales Advisor in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research Miller Homes and understand their values, mission, and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Trainee Sales Advisor, you'll need to build trust and rapport with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Attend local events or join online groups related to real estate and sales. This can help you meet industry professionals and learn more about the market, which is super useful for your role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Miller Homes family.
We think you need these skills to ace Trainee Sales Advisor in Basingstoke
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping customers shine through. We want to see how much you care about guiding people through their home-buying journey — it’s all about building those lasting relationships!
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Trainee Sales Advisor role. Highlight any customer service experience or sales achievements, and don’t forget to mention your ability to work independently while following guidelines.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Miller Homes
✨Know Your Stuff
Before the interview, make sure you research Miller Homes and understand their values. Familiarise yourself with the local housing market and any recent developments. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your People Skills
As a Trainee Sales Advisor, you'll be dealing with customers daily. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. Highlight your communication skills and ability to relate to people at all levels.
✨Demonstrate Problem-Solving Abilities
Think of situations where you've had to assess issues and offer solutions. Be ready to discuss these during the interview, as it shows your ability to think on your feet and handle challenges effectively, which is crucial in this role.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you present yourself well. A polished appearance reflects your seriousness about the role and your respect for the interview process.
