At a Glance
- Tasks: Support customer services with admin duties and ensure smooth communication.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a generous pension contribution.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a team that values people and planet while making a real difference.
- Qualifications: Experience in customer service, strong communication skills, and computer literacy.
The predicted salary is between 30000 - 40000 £ per year.
Warrington, Cheshire, WA3 6YF
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Senior Customer Services Coordinator to join our Customer Services team in the North West. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:- To ensure accurate and speedy data input into the customer service operating system
- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- Experience working in a customer services role, ideally within Housebuilding, Property or Construction
- Ability to provide concise and accurate written or numerical reports when required
- Confident communicator both verbally and written
- Computer literate (especially Word & Excel) with good administrative skills essential
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company contribute 6.5% to your pension, plus other benefits
Senior Customer Service Coordinator in York employer: Miller Homes Ltd
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a supportive and collaborative work culture in Warrington. Our commitment to employee growth is evident through competitive salaries, generous annual leave, and a robust pension contribution, all while working towards creating better homes and communities. Join us to be part of a team that values your contributions and offers meaningful opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Coordinator in York
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Miller Homes on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations, especially in a fast-paced environment. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your tech skills! Brush up on Word and Excel, as they’re essential for the role. Maybe create a quick spreadsheet to demonstrate your organisational skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Service Coordinator in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Customer Services Coordinator role. Highlight your customer service experience, especially in housebuilding or construction, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to creating better homes and communities. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role requires excellent verbal and written communication, make sure your application is clear and professional. Use proper grammar and structure to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you understand the role of a Senior Customer Service Coordinator inside out. Familiarise yourself with Miller Homes' values and how they relate to customer service in the housebuilding sector. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Communication Skills
Since this role requires effective communication, prepare examples that highlight your verbal and written skills. Think about times when you successfully handled customer queries or resolved issues, and be ready to share these stories to illustrate your capabilities.
✨Be Data Savvy
Brush up on your data input and administrative skills, especially with Word and Excel. You might be asked about your experience with data management, so be prepared to discuss how you've used these tools in previous roles to enhance customer service.
✨Stay Calm Under Pressure
The job can be pressurised, so think of scenarios where you've maintained professionalism in challenging situations. Prepare to discuss how you manage stress and ensure that you uphold dignity and control while dealing with customers and colleagues alike.
