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- Tasks: Manage customer experiences and ensure quality in new homes post-completion.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days annual leave, birthday off, and attractive benefits.
- Why this job: Join a team that values customer satisfaction and quality in homebuilding.
- Qualifications: Knowledge of New Homes Quality Code and strong communication skills.
- Other info: Dynamic role with opportunities to make a real impact in customer support.
The predicted salary is between 36000 - 60000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Support Manager to join our team in the Southern region. Whilst the role is based out of our Basingstoke regional office, we are looking for people based in the Southern part of our patch due to site locations.
The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
RESPONSIBILITIES- To be the owner of the customer journey post completion, delivering a world class customer experience.
- Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code.
- Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly.
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place.
- Understanding of the New Homes Quality Code.
- General knowledge of NHBC Technical Requirements/Guidelines is essential.
- Must have a natural and engaging style of communication, with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike.
- Able to deal with difficult customers, clients and situations calmly and professionally.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
Customer Support Manager in Winchester employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager in Winchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Miller Homes or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support management. Think about how you would handle specific scenarios, especially those that involve difficult customers. We want you to shine!
✨Tip Number 3
Show off your passion for customer experience! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering a world-class experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Miller Homes team.
We think you need these skills to ace Customer Support Manager in Winchester
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for delivering a world-class customer experience. Share examples of how you've gone above and beyond for customers in the past – we love to hear about your successes!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those that relate to managing customer journeys and handling defects. We appreciate clarity!
Highlight Relevant Knowledge: Make sure to mention your understanding of the New Homes Quality Code and NHBC Technical Requirements. This shows us you’re not just passionate but also knowledgeable about the industry standards we uphold.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Miller Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their mission of creating better places for people and communities. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Experience Skills
As a Customer Support Manager, your ability to manage customer experiences is crucial. Prepare examples from your past roles where you've successfully handled customer concerns or improved customer satisfaction. Be ready to discuss how you can apply these skills at Miller Homes.
✨Familiarise Yourself with Relevant Codes
Make sure you have a solid understanding of the New Homes Quality Code and NHBC Technical Requirements. Being able to discuss these during your interview will demonstrate your expertise and readiness for the role.
✨Practice Calm Communication
Since the role involves dealing with difficult customers, practice how you would handle challenging situations. Think of scenarios where you maintained professionalism and calmness. This will help you convey your ability to build trust and resolve issues effectively.
