At a Glance
- Tasks: Support customer services with key admin duties and ensure smooth communication.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a team that values people and planet while making a real impact.
- Qualifications: Experience in customer service, ideally in construction, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people.
We are looking to recruit a Customer Services Coordinator to join our team in the Scotland West region. The role of the Customer Services Coordinator is to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:- To ensure accurate and speedy data input into the customer service operating system where necessary.
- Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks.
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- Experience in a similar role, ideally within the Construction / Property industry.
- Ability to provide exceptional levels of customer service.
- Computer literate (especially Word & Excel) with good administrative skills essential.
- Ability to communicate effectively and successfully both written and electronically.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company contribute 6.5% towards pension, plus other benefits.
Customer Service Coordinator in Telford employer: Miller Homes Ltd
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a supportive and collaborative work culture in the heart of Glasgow. Our commitment to employee growth is evident through competitive salaries, generous annual leave, and a robust pension contribution, all while working towards creating better homes and communities. Join us as a Customer Services Coordinator and be part of a team that values your contributions and prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Miller Homes tick and be ready to discuss how you can contribute to creating better places for people and communities.
✨Tip Number 3
Practice your communication skills! Since the role involves dealing with various stakeholders, being able to articulate your thoughts clearly and professionally will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Miller Homes.
We think you need these skills to ace Customer Service Coordinator in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Coordinator role. Highlight your experience in customer service and any relevant skills, especially those related to administration and communication. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our mission at Miller Homes. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills:Don’t forget to showcase your computer skills, especially with Word and Excel. If you have experience in the construction or property industry, make sure to mention that too! We’re looking for someone who can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Miller Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or built strong relationships with clients. This will demonstrate your ability to excel in the role of Customer Services Coordinator.
✨Practice Effective Communication
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in a customer service context. Think through potential challenges you might face in the role and how you would address them, keeping in mind the importance of professionalism and courtesy.
