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- Tasks: Carry out multi-trade remedial tasks in homes, ensuring excellent customer service.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus opportunity.
- Why this job: Join a team that values customer satisfaction and offers a supportive work environment.
- Qualifications: Experience in a similar role with skills in joinery, plastering, and customer service.
- Other info: Dynamic role with opportunities to build strong professional relationships.
The predicted salary is between 28800 - 43200 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people.
We are looking to recruit a Customer Services Technician to join our team in the West Midlands region, covering the Southern part of the region. Locations such as Stratford, Warwick, Solihull, Redditch would be ideal. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.
RESPONSIBILITIES- Carry out work diligently and safely in line with the company SH&E Management System.
- To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks.
- Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties.
- To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.
- Experience in a similar role, ideally with another housebuilder.
- Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating.
- To offer courteous, exemplary and efficient customer service at all times.
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company contribute 6.5% towards pension, plus other benefits.
Customer Services Technician in Stratford-upon-Avon employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Technician in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Miller Homes. A friendly chat can open doors and give you insider info on the company culture and what they really value in a Customer Services Technician.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or even a casual meet-up, be ready to discuss your multi-trade experience. Share specific examples of how you've delivered excellent customer service in past roles – it’s all about making that connection!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when meeting potential employers. It shows you care about the role and are ready to represent Miller Homes with pride.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Miller Homes team and contributing to creating better places for people to thrive.
We think you need these skills to ace Customer Services Technician in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Skills: Make sure to highlight your multi-trade skills in your application. We want to see your experience with joinery, plastering, and painting, so don’t hold back on showcasing what you can do!
Customer Service is Key: Since you'll be the face of Miller Homes, emphasise your customer service experience. Share examples of how you've provided excellent service in the past – we love hearing about your success stories!
Be Professional: Remember to present yourself well in your written application. Use a clear and professional tone, and make sure there are no typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your multi-trade skills, especially in joinery, plastering, and painting. Be ready to discuss your previous experience in similar roles and how it relates to the responsibilities at Miller Homes.
✨Customer Service is Key
Since you'll be the face of Miller Homes, emphasise your commitment to excellent customer service. Prepare examples of how you've handled customer interactions in the past, showcasing your ability to form strong professional relationships.
✨Dress for Success
First impressions matter! Ensure you arrive in smart attire and appropriate footwear. This shows that you take the role seriously and are ready to uphold the company's values from the get-go.
✨Communicate Clearly
Be prepared to discuss how you would liaise with the Central Office Hub and provide status reports. Clear communication is crucial, so practice articulating your thoughts on how you would keep everyone updated on your tasks.
