At a Glance
- Tasks: Support customer services with key admin duties and ensure smooth communication.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, attractive benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a team that values people and planet while making a real difference.
- Qualifications: Experience in customer service, strong communication skills, and computer literacy.
The predicted salary is between 30000 - 40000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Senior Customer Services Coordinator to join our Customer Services team in the North West. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:- To ensure accurate and speedy data input into the customer service operating system.
- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- Experience working in a customer services role, ideally within Housebuilding, Property or Construction.
- Ability to provide concise and accurate written or numerical reports when required.
- Confident communicator both verbally and written.
- Computer literate (especially Word).
Senior Customer Service Coordinator employer: Miller Homes Ltd
At Miller Homes, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. Our team in Warrington enjoys competitive salaries, attractive benefits, and the opportunity to contribute to building better communities while developing their skills in a dynamic environment. Join us to be part of a company that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Miller Homes. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Miller Homes and their values. Understand their commitment to building better places and think about how your experience aligns with that mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Senior Customer Service Coordinator, you'll need to be a confident communicator. Role-play common interview questions with a friend or family member to get comfortable expressing your thoughts clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Miller Homes. Good luck!
We think you need these skills to ace Senior Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Services Coordinator role. Highlight your relevant experience in customer service, especially in housebuilding or construction, and showcase how your skills align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to creating better homes and communities. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role requires effective communication, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Miller Homes!
How to prepare for a job interview at Miller Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you dealt with challenging situations or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the Senior Customer Services Coordinator role.
✨Practice Your Communication Style
As a Senior Customer Services Coordinator, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with your delivery and ensure you come across as professional and approachable.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you're engaged and serious about the position.
