Sales Manager

Main Function

To manage site based sales teams to ensure that the sales processes are implemented effectively and that sales targets are achieved. To form a link between the Regional office and site ensuring that decisions on sales policies and initiatives are communicated to site sales staff and carried out.

Key Functional Areas

• Management of site-based regional Development Sales Managers which may include recruitment, training, performance management, development and coaching to support a motivated and highly effective sales team.
• Set development targets which achieve overall business targets.
• Drive performance to ensure Miller Homes KPI’s are achieved, for example, broker and solicitor control.
• Ensure all Miller Homes policies and procedures are adhered to.
• Organise staffing rota and temporary cover arrangements.
• Update the Sales Director on sales progress and bring to the Director’s attention any potential or actual problems that will affect the sales programme.
• Manage development launches, including visualisation, web content and development set up.
• Monitor site sales set up to ensure that the website, signage, presentation and layout meets specified Company standards and maintained accordingly.
• Monitor customer relationships and identify potential or actual problems and solutions.
• Ensure the customer journey is delivered to all customers and is delivered in line with NHQC requirements.
• Ensure that the site sales office is properly established, maintained and staffed appropriately.
• Attend weekly sales and construction meetings to provide information and feedback as necessary.
• Research and monitor competitor performance and market movements in the housing sector.
• Marketing duties including marketing plans, briefing website content and brochures, attending marketing meetings, market research reports and working with media agencies/advertisers.
• Liaise with third parties including estate agencies, solicitors, IFA and other business partners.
• Complete part-exchange inspections where required.
• Ensure that sites are equipped with knowledge and resources to meet SH&E requirements.
• Due to the nature of our sales business the Sales Manager will be required to work weekends on call, as and when required.
• Support Sales Directors with Land Appraisal bids.

Key Capabilities Required

• Skills and Capabilities: Must possess excellent interpersonal and communication skills, being able to relate to people at all levels of an organisation, internal and external, and to establish and maintain respect both professionally and personally. Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results. Is commercially aware and competent.
• Behavioural Attributes: High personal and professional integrity, presence, drive, determination and enthusiasm. Maintain highest levels of professionalism and personal presentation.
• Knowledge, Experience and Qualification: A sales professional with experience of managing multi-site sales activities and sales teams. Managing, motivating and developing site sales teams. Sound knowledge of the house building sector and track record in achieving sales targets. Sound knowledge and understanding of relevant legislation e.g. PMAA current Construction Skills Certification Scheme (CSCS) card holder with a sound understanding of compliance with health & safety issues relevant to the house building sector.