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- Tasks: Lead and enhance customer service quality across the Scotland West region.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, 26 days leave, bonus opportunities, and a company car.
- Other info: Join a supportive team focused on continuous improvement and personal growth.
- Why this job: Make a real difference in customer satisfaction and community development.
- Qualifications: Experience in senior customer service management, preferably in construction.
The predicted salary is between 50000 - 60000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Regional Customer Services Manager to join our team in the Scotland West region. The role of Regional Customer Services Manager will see you lead and direct the regional Customer Services function, ensuring high‑quality service delivery, effective workflow, and consistently positive customer outcomes across the full post‑completion customer journey. The role has overall accountability for operational performance, customer satisfaction, warranty and NHBC obligations, cost control, and continuous improvement across Customer Services administration, coordination, inspection, and field teams.
RESPONSIBILITIES:
- Take overall responsibility for the delivery of customer service quality and performance across the region.
- Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.
- Lead and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.
- Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works.
REQUIREMENTS:
- Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.
- Good working knowledge of NHBC standards, building regulations, and warranty obligations.
- Ability to provide sound advice and leadership to Customer Services teams and contractors.
- Determined, resilient, and self‑motivated.
WHAT WE OFFER:
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 20% bonus.
- Company car, or car allowance of £5,850 per annum.
Regional Customer Service Manager employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Miller Homes or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Services Managers. Think about your past experiences and how they relate to the role. We want you to showcase your leadership skills and problem-solving abilities!
✨Tip Number 3
Showcase your passion for customer service! During interviews, share stories that highlight your commitment to delivering high-quality service and improving customer satisfaction. Let them see how you can make a difference at Miller Homes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to building better places for people to thrive.
We think you need these skills to ace Regional Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Regional Customer Services Manager role. Highlight your previous experience in customer service management, especially in construction or housebuilding, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your leadership can drive improvements. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention examples where you’ve successfully handled sensitive customer matters or improved service quality. We love to see how you’ve tackled challenges head-on and made a positive impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC standards and building regulations. Being able to discuss these confidently will show that you’re not just familiar with the basics, but that you truly understand the intricacies of customer service in the construction industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved processes in previous roles. Highlighting your experience in managing customer service functions and driving performance will demonstrate that you have what it takes to lead the regional team effectively.
✨Be Ready for Scenario Questions
Expect questions about handling sensitive customer matters or resolving conflicts. Think of specific situations where you successfully navigated challenges, as this will illustrate your problem-solving skills and ability to maintain customer satisfaction under pressure.
✨Align with Their Values
Miller Homes is all about creating better places for people and the planet. Be prepared to discuss how your personal values align with their mission. Showing that you care about community and sustainability can set you apart from other candidates.