At a Glance
- Tasks: Support customer services with key admin duties and ensure smooth communication.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a team that values customer service and community impact.
- Qualifications: Experience in customer service, ideally in construction, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people.
We are looking to recruit a Customer Services Coordinator to join our team in the Scotland West region. The role of the Customer Services Coordinator is to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:- To ensure accurate and speedy data input into the customer service operating system where necessary.
- Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks.
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- Experience in a similar role, ideally within the Construction / Property industry.
- Ability to provide exceptional levels of customer service.
- Computer literate (especially Word & Excel) with good administrative skills essential.
- Ability to communicate effectively and successfully both written and electronically.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company contribute 6.5% towards pension, plus other benefits.
Customer Service Coordinator in Portsmouth employer: Miller Homes Ltd
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Glasgow team enjoys competitive salaries, generous annual leave, and a commitment to professional development, all while contributing to building better homes and communities. Join us in creating a positive impact where both our employees and the environment can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Miller Homes. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've provided exceptional customer service or handled challenging situations. This will demonstrate your fit for the Customer Services Coordinator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Coordinator in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Coordinator role. Highlight your experience in customer service and any relevant skills, especially those related to data input and communication. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our mission at Miller Homes. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since effective communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Miller Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Services Coordinator, you'll need to demonstrate exceptional customer service abilities. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Be ready to discuss how you maintain professionalism under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to coordinate with different teams or manage multiple communications. Practise articulating your thought process clearly and concisely.
✨Highlight Your Tech Savviness
Since the role requires proficiency in Word and Excel, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used these applications to improve efficiency or data management.
