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- Tasks: Lead and enhance customer service quality across the Scotland West region.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a bonus opportunity.
- Other info: Join a supportive team focused on continuous improvement and personal growth.
- Why this job: Make a real difference in customer satisfaction and community development.
- Qualifications: Experience in senior customer service management, preferably in construction.
The predicted salary is between 50000 - 60000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Regional Customer Services Manager to join our team in the Scotland West region. The role of Regional Customer Services Manager will see you lead and direct the regional Customer Services function, ensuring high‑quality service delivery, effective workflow, and consistently positive customer outcomes across the full post‑completion customer journey. The role has overall accountability for operational performance, customer satisfaction, warranty and NHBC obligations, cost control, and continuous improvement across Customer Services administration, coordination, inspection, and field teams.
RESPONSIBILITIES:- Take overall responsibility for the delivery of customer service quality and performance across the region.
- Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.
- Lead and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.
- Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works.
- Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.
- Good working knowledge of NHBC standards, building regulations, and warranty obligations.
- Ability to provide sound advice and leadership to Customer Services teams and contractors.
- Determined, resilient, and self‑motivated.
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 20% bonus
- Company car, or car allowance of £5,850 per annum
Regional Customer Service Manager in Paisley employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Service Manager in Paisley
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer service sectors. Attend industry events or join relevant online groups to meet people who can help you land that Regional Customer Services Manager role.
✨Tip Number 2
Prepare for interviews by researching Miller Homes and understanding their values. Be ready to discuss how your experience aligns with their mission of creating better places for people and communities. Show them you're not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customer service management and process improvement. We want you to feel confident and articulate when discussing your past experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Miller Homes and contributing to their vision.
We think you need these skills to ace Regional Customer Service Manager in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Regional Customer Services Manager role. Highlight your previous management experience in customer service, especially in construction or housebuilding, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your leadership can drive improvements. Be sure to mention any specific achievements that demonstrate your ability to enhance service quality.
Showcase Your Knowledge: We want to see that you understand NHBC standards and building regulations. Mention any relevant qualifications or experiences that showcase your knowledge in these areas, as it’ll help us see you as a strong candidate for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows us you’re keen on joining our team at Miller Homes!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC standards and building regulations. Being able to discuss these confidently will show that you’re not just a good fit for the role, but that you understand the industry inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved processes in previous roles. Highlighting your experience in managing customer service functions will demonstrate your capability to take charge and drive performance.
✨Be Ready for Scenario Questions
Expect questions about handling sensitive customer matters or resolving conflicts. Think of specific situations where you’ve successfully navigated challenges, as this will showcase your problem-solving skills and resilience.
✨Align with Their Values
Familiarise yourself with Miller Homes' mission of creating better places for people and the planet. During the interview, express how your personal values align with theirs, showing that you’re not just looking for a job, but a place where you can contribute meaningfully.