At a Glance
- Tasks: Welcome visitors and provide top-notch customer service at our Newcastle office.
- Company: Join Miller Homes, a company dedicated to building better communities and homes.
- Benefits: Enjoy a competitive salary, 26 days off, and a bonus opportunity.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the friendly face of our team and make a real difference in customer experience.
- Qualifications: Experience in reception and excellent communication skills are a must.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people.
We are looking to recruit a Receptionist to join our growing team in the North East (Newcastle). The main purpose of this role is to provide a welcoming and efficient customer service for all visitors to the Miller Homes Regional office and to complete any associated administrative processes.
RESPONSIBILITIES:
- Meet and greet all visitors ensuring a welcoming and efficient service
- Answer all incoming calls and maintain the reception switchboard, including professional and effective management of any unsolicited calls and enquiries
- Ensure a tidy, safe and welcoming reception area is maintained at all times, including arranging cover for rest and lunch breaks
- Provide relief support to the administrative team which may include copy-typing, data entry, updating reports and documentation and any ad-hoc duties where required
REQUIREMENTS:
- Experience of managing a busy reception desk and switchboard
- Able to communicate written and verbally with people at all levels
- Experience of working in a varied role and working for multiple people
- Presentable and able to provide a high standard of customer service
WHAT WE OFFER:
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company contribute 6.5% to your pension, plus other benefits
Receptionist in Newcastle upon Tyne employer: Miller Homes Ltd
Miller Homes Ltd is an excellent employer, offering a supportive work culture that prioritises customer satisfaction and employee development. With competitive salaries, 26 days of annual leave, and opportunities for bonuses, employees can thrive in their roles while enjoying a healthy work-life balance in the vibrant city of Newcastle upon Tyne.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Miller Homes Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Miller Homes Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Miller Homes Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Miller Homes Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Miller Homes Ltd!
How to prepare for a job interview at Miller Homes Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
