At a Glance
- Tasks: Perform multi-trade tasks in homes, ensuring safety and top-notch customer service.
- Company: Join Miller Homes Ltd, a company that values people, planet, and community.
- Benefits: Enjoy a competitive salary, 26 days leave, birthday off, and a 10% bonus.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's homes while developing your skills.
- Qualifications: Experience in a similar role with skills in joinery, bricklaying, and customer service.
The predicted salary is between 30000 - 42000 £ per year.
Join Miller Homes Ltd to grow in a culture that prioritises people, planet, and community. We are hiring a Customer Services Technician for the North‑East region (Newcastle, NE27 0QJ) to undertake multi‑trade remedial tasks in occupied or unoccupied properties, ensuring safety and excellent customer service.
Responsibilities
- Carry out work diligently and safely in line with the company SH&E Management System.
- Maintain regular liaison with the Central Office Hub for status reporting of ongoing and completed tasks.
- Appear professionally and use appropriate footwear and protection when working in occupied properties.
- Obtain signed satisfaction/completion notifications from customers when possible.
Requirements
- Experience in a similar role, preferably with another housebuilder.
- Multi‑skilled: sound knowledge of joinery, general labouring, bricklaying, plaster patching, painting and decorating.
- Demonstrate courteous, exemplary and efficient customer service at all times.
- Build strong professional relationships and liaise regularly with different disciplines within the business to achieve daily goals.
What We Offer
- Competitive basic salary.
- 26 days annual leave plus public holidays and birthday off.
- Opportunity to earn a 10% bonus.
- Company contribution of 6.5% towards pension, plus other benefits.
Customer Services Technician in Newcastle upon Tyne employer: Miller Homes Ltd
At Miller Homes, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Farnham. Our commitment to employee growth is reflected in our competitive salary, attractive benefits, and a culture that values collaboration and innovation, ensuring that our team members thrive both personally and professionally. Join us in building better homes and communities while enjoying a fulfilling career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Technician in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Miller Homes Ltd. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! If you have experience in multi-trade tasks, consider creating a portfolio or a simple presentation of your past work. This can really impress during interviews and show you're the right fit for the role.
✨Tip Number 3
Prepare for the interview by understanding Miller Homes' values. They prioritise people, planet, and community, so think about how your skills and experiences align with these principles and be ready to discuss them.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Miller Homes Ltd.
We think you need these skills to ace Customer Services Technician in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Skills:Make sure to highlight your multi-trade skills in your application. We want to see your experience with joinery, bricklaying, and all those handy skills that make you a great fit for the Customer Services Technician role.
Customer Service is Key:Don’t forget to emphasise your customer service experience! We’re looking for someone who can build strong relationships and provide exemplary service, so share any relevant examples in your application.
Be Professional:When writing your application, keep it professional but let your personality shine through. We appreciate a friendly tone, but remember to maintain a level of professionalism that reflects our company culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your multi-trade skills before the interview. Be ready to discuss your experience with joinery, bricklaying, and other relevant tasks. This will show that you’re not just a good talker but also have the practical know-how they’re looking for.
✨Customer Service is Key
Since this role is all about customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your courteous and efficient service approach.
✨Dress for Success
Appearance matters, especially when you're working in occupied properties. Wear professional attire and appropriate footwear to the interview. This shows that you take safety and professionalism seriously, which aligns with the company’s values.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their team and how they collaborate. This not only shows your interest in the role but also highlights your ability to build strong professional relationships, which is crucial for the job.
