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- Tasks: Lead a team to ensure quality inspections of homes and resolve customer issues.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a bonus opportunity.
- Other info: Join a supportive team with a focus on professional growth.
- Why this job: Make a real difference in home quality and customer satisfaction.
- Qualifications: Experience in a similar role and knowledge of NHBC guidelines required.
The predicted salary is between 40000 - 50000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people.
We are looking to recruit a Customer Services Inspections Manager to join our team in the North-East region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
RESPONSIBILITIES:- Line Manage a team of Customer Services Technicians.
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
- Experience in a similar role with another housebuilder is essential.
- General knowledge of NHBC Technical Requirements/Guidelines essential.
- To offer courteous, exemplary and efficient customer service at all times.
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company car, or car allowance of £5,000 per annum.
Customer Services Inspections Manager in Newcastle upon Tyne employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Inspections Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Miller Homes or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Services Inspections Managers. Think about your past experiences and how they relate to the job description – we want to hear your stories!
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've handled defects or customer complaints in the past. We love hearing about your problem-solving abilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Miller Homes.
We think you need these skills to ace Customer Services Inspections Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Customer Services Inspections Manager role. Highlight your previous experience in a similar position and any knowledge of NHBC Technical Requirements, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to creating better homes and communities. Don’t forget to mention your ability to form strong professional relationships!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed defects or issues in the past. We want to see how you approach challenges and ensure quality service, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us, where we can’t wait to review it!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC Technical Requirements and guidelines. Familiarise yourself with common defects in homes and how to address them, as this will show that you’re ready to tackle the challenges of the role.
✨Showcase Your Leadership Skills
As a Customer Services Inspections Manager, you'll be managing a team. Be prepared to discuss your previous experience in leading teams, resolving conflicts, and ensuring high-quality customer service. Share specific examples that highlight your management style.
✨Customer Service is Key
Demonstrate your commitment to providing exemplary customer service. Think of instances where you've gone above and beyond for customers, and be ready to explain how you would handle customer complaints or defects reported by clients.
✨Build Relationships
This role requires liaising with various disciplines within the business. Prepare to talk about how you’ve successfully built professional relationships in the past and how you plan to collaborate effectively with different teams at Miller Homes.