At a Glance
- Tasks: Inspect homes to ensure quality and address customer concerns effectively.
- Company: Miller Homes, dedicated to building better communities and homes.
- Benefits: Competitive salary, 26 days leave, birthday off, and a bonus opportunity.
- Other info: Enjoy a company car or generous car allowance and a supportive work environment.
- Why this job: Join a team that values quality and customer satisfaction in homebuilding.
- Qualifications: Experience in a similar role and knowledge of NHBC guidelines required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking to recruit a Customer Services Inspections Manager to join our team in the South Midlands region. The role will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
RESPONSIBILITIES:
- To act professionally at all times with the company name and charter in mind.
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
REQUIREMENTS:
- Experience in a similar role with another housebuilder is essential.
- General knowledge of NHBC Technical Requirements/Guidelines essential.
- To offer courteous, exemplary and efficient customer service at all times.
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.
WHAT WE OFFER:
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company car, or car allowance of £5,000 per annum.
Customer Service Inspections Manager in Kettering employer: Miller Homes Ltd
Miller Homes Ltd is an excellent employer, offering a supportive work culture that prioritises customer satisfaction and employee development. With competitive salaries, 26 days of annual leave, and opportunities for bonuses, employees can thrive in their roles while enjoying a healthy work-life balance in the vibrant city of Newcastle upon Tyne.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Inspections Manager in Kettering
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Miller Homes Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Miller Homes Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Inspections Manager in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Miller Homes Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Miller Homes Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Miller Homes Ltd!
How to prepare for a job interview at Miller Homes Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
