Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service delivery and ensure top-notch support for our clients.
- Company: Join Miller Homes, a company dedicated to building better communities and homes.
- Benefits: Enjoy a competitive salary, 26 days leave, birthday off, and a bonus opportunity.
- Other info: Dynamic role with opportunities for personal growth and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and improve service quality.
- Qualifications: Experience in senior customer service roles, preferably in construction or housebuilding.
The predicted salary is between 50000 - 60000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Regional Customer Services Manager to join our team in the Scotland West region. The role of Regional Customer Services Manager will see you lead and direct the regional Customer Services function, ensuring high‑quality service delivery, effective workflow, and consistently positive customer outcomes across the full post‑completion customer journey. The role has overall accountability for operational performance, customer satisfaction, warranty and NHBC obligations, cost control, and continuous improvement across Customer Services administration, coordination, inspection, and field teams.
RESPONSIBILITIES:
- Take overall responsibility for the delivery of customer service quality and performance across the region.
- Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.
- Lead and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.
- Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works.
REQUIREMENTS:
- Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.
- Good working knowledge of NHBC standards, building regulations, and warranty obligations.
- Ability to provide sound advice and leadership to Customer Services teams and contractors.
- Determined, resilient, and self‑motivated.
WHAT WE OFFER:
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 20% bonus.
- Company car, or car allowance of £5,850 per annum.
Regional Customer Service Manager in Glasgow employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Service Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Regional Customer Service Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Customer Services Manager role. Highlight your experience in customer service management, especially in construction or housebuilding, and showcase how you've improved service quality in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our mission at Miller Homes. Don’t forget to mention any relevant process improvement initiatives you've led.
Showcase Your Achievements: When filling out your application, be sure to include specific examples of your achievements. Whether it's improving customer satisfaction scores or leading successful projects, we want to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward, and you’ll find all the information you need about the role and our company culture there!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC standards and building regulations. Being able to discuss these confidently will show that you’re not just a good fit for the role, but that you understand the industry inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved processes in previous roles. Highlighting your experience in managing customer service functions will demonstrate your capability to take charge and drive performance.
✨Be Ready for Scenario Questions
Expect questions about handling sensitive customer matters or resolving conflicts. Think of specific situations where you’ve successfully navigated challenges, as this will showcase your problem-solving skills and resilience.
✨Align with Their Values
Miller Homes is all about creating better places for people and communities. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of improving customer satisfaction and service quality.