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- Tasks: Lead customer service operations and ensure top-notch service delivery across the region.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a chance to earn bonuses.
- Other info: Join a supportive team focused on continuous improvement and career growth.
- Why this job: Make a real difference in customer satisfaction and improve service quality.
- Qualifications: Experience in senior customer services management, preferably in construction.
The predicted salary is between 40000 - 50000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Regional Customer Services Manager to join our team in the Scotland West region. The role of Regional Customer Services Manager will see you lead and direct the regional Customer Services function, ensuring high‑quality service delivery, effective workflow, and consistently positive customer outcomes across the full post‑completion customer journey. The role has overall accountability for operational performance, customer satisfaction, warranty and NHBC obligations, cost control, and continuous improvement across Customer Services administration, coordination, inspection, and field teams.
RESPONSIBILITIES:- Take overall responsibility for the delivery of customer service quality and performance across the region.
- Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.
- Lead and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.
- Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works.
- Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.
- Good working knowledge of NHBC standards, building regulations, and warranty obligations.
- Ability to provide sound advice and leadership to Customer Services teams and contractors.
- Determined, resilient, and self‑motivated.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 20% bonus.
- Company car, or car allowance of £5,850 per annum.
Customer Service Operations Manager in Glasgow employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operations Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer service sectors. Attend industry events or join relevant online groups to meet people who can help you land that Regional Customer Services Manager role.
✨Tip Number 2
Prepare for interviews by researching Miller Homes and their values. Understand their approach to customer service and think about how your experience aligns with their mission of creating better places for people and communities.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved service quality and efficiency in previous roles. Highlight your ability to handle sensitive customer matters and lead teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Operations Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Operations Manager role. Highlight your experience in customer service management, especially in construction or housebuilding, and showcase how you've led teams to achieve high-quality service delivery.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved service quality and efficiency in previous positions, and don't forget to mention your knowledge of NHBC standards and building regulations.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership abilities. We want to see how you've provided sound advice and guidance to teams and contractors, especially in sensitive situations where risk was involved.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC standards and building regulations. Being able to discuss these confidently will show that you’re not just a good fit for the role, but that you understand the industry inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved processes in previous roles. Highlighting your experience in managing customer service functions will demonstrate your capability to take charge and drive performance.
✨Be Ready for Scenario Questions
Expect questions about handling sensitive customer matters or resolving conflicts. Think of specific situations where you’ve successfully navigated challenges, as this will showcase your problem-solving skills and resilience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and their vision for improvement. This shows your genuine interest in the role and helps you assess if the company aligns with your values.