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- Tasks: Join us as a Customer Services Technician, handling multi-trade tasks in homes.
- Company: Miller Homes builds better places for people and communities to thrive.
- Benefits: Enjoy a competitive salary, 26 days leave, your birthday off, and a 10% bonus.
- Why this job: Be the face of excellent customer service while working in a supportive environment.
- Qualifications: Experience in a similar role with skills in joinery, plastering, and customer service required.
- Other info: Full-time position based in South Midlands; perfect for those who love hands-on work.
The predicted salary is between 28800 - 42000 £ per year.
1 day ago Be among the first 25 applicants
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Direct message the job poster from Miller Homes Ltd
South Midlands Region, Northampton, NN4 9BS
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Technician to join our team in the South Midlands region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.
RESPONSIBILITIES:
- Carry out work diligently and safely in line with the company SH&E Management System
- To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
- Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
- To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.
REQUIREMENTS:
- Experience in a similar role, ideally with another housebuilder.
- Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
- To offer courteous, exemplary and efficient customer service at all times
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals
WHAT WE OFFER:
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company contribute 6.5% towards pension, plus other benefits
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Construction and Building Construction
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Customer Services Technician employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Technician
✨Tip Number 1
Familiarise yourself with Miller Homes' core values and customer service philosophy. Understanding their commitment to building better places will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your multi-trade skills in joinery, plastering, and painting when networking or speaking with current employees. This can help you make a strong impression and demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. Being able to share real-life scenarios will showcase your ability to uphold the high standards expected by Miller Homes.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the application process.
We think you need these skills to ace Customer Services Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any multi-trade skills you possess. Emphasise your ability to deliver excellent customer service, as this is a core value for Miller Homes.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided exemplary customer service in previous positions and how your skills align with the responsibilities outlined in the job description.
Showcase Your Skills: Clearly outline your multi-trade skills such as joinery, plastering, and painting. Provide examples of past work where you successfully completed similar tasks, demonstrating your resourcefulness and attention to detail.
Prepare for Potential Questions: Think about how you would respond to questions regarding customer service scenarios. Be ready to discuss how you handle difficult situations and maintain professionalism while liaising with customers and colleagues.
How to prepare for a job interview at Miller Homes Ltd
✨Showcase Your Multi-Skilled Experience
Make sure to highlight your experience in various trades like joinery, plastering, and painting. Discuss specific examples where you've successfully completed multi-trade tasks, as this will demonstrate your capability to handle the diverse responsibilities of the role.
✨Emphasise Customer Service Skills
Since the role involves being 'the face' of Miller Homes, it's crucial to showcase your customer service skills. Prepare examples of how you've provided exemplary service in previous roles, and be ready to discuss how you would handle challenging customer interactions.
✨Dress Smartly and Professionally
First impressions matter! Ensure you arrive at the interview dressed smartly and appropriately. This not only reflects your professionalism but also aligns with the company's emphasis on maintaining a smart appearance while working in occupied properties.
✨Prepare for Safety and Compliance Questions
Familiarise yourself with safety protocols and compliance standards relevant to the construction industry. Be prepared to discuss how you ensure safety in your work and how you adhere to company policies, as this is a key aspect of the role.
