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For Companies At a Glance
- Tasks: Provide top-notch customer service while completing home repairs and maintenance tasks.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus opportunity.
- Why this job: Join a team that values your skills and helps you grow in a supportive environment.
- Qualifications: Experience in construction, with skills in joinery, plastering, and customer service.
- Other info: Full-time role with great career progression in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Customer Services Technician
North-West Region, Warrington, WA3 6YF
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Technician to join our team in the North West region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.
RESPONSIBILITIES:
- Carry out work diligently and safely in line with the company SH&E Management System
- To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
- Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
- To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.
REQUIREMENTS:
- Experience in a similar role, ideally with another housebuilder.
- Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
- To offer courteous, exemplary and efficient customer service at all times
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals
WHAT WE OFFER:
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company contribute 6.5% towards pension, plus other benefits
Customer Services Technician employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Technician
✨Tip Number 1
Network like a pro! Reach out to people in the construction and customer service sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience in joinery, bricklaying, or plastering, make sure to highlight these during interviews. Bring examples of your work or even offer to demonstrate your skills if the opportunity arises.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies like Miller Homes through our website. Express your interest in working with them and ask about potential opportunities.
✨Tip Number 4
Prepare for the interview! Research Miller Homes and understand their values around community and sustainability. Be ready to discuss how your customer service skills can contribute to creating better places for people and the planet.
We think you need these skills to ace Customer Services Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Services Technician role. Highlight any relevant experience in construction, customer service, or multi-skilled tasks to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about building better homes and how your background makes you a perfect fit for our team at Miller Homes.
Showcase Your Customer Service Skills: Since this role is all about providing exemplary customer service, be sure to include examples of how you've gone above and beyond for customers in previous roles. We love seeing that dedication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your technical skills related to joinery, bricklaying, and plastering. Be ready to discuss your previous experience in these areas and how it relates to the role at Miller Homes.
✨Dress for Success
Since the job involves working in occupied properties, ensure you present yourself smartly. Wear appropriate footwear and clothing that reflects a professional image, as first impressions matter!
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Build Relationships
Show that you can form strong professional relationships by discussing how you've collaborated with different teams in previous roles. Highlight your communication skills and how they helped you achieve your goals.
