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- Tasks: Lead inspections to ensure quality homes and manage a team of Customer Services Technicians.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a company car or allowance.
- Other info: Join a supportive environment focused on personal and professional growth.
- Why this job: Make a real difference in home quality and customer satisfaction while leading a dynamic team.
- Qualifications: Experience in a similar role and knowledge of NHBC guidelines required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking to recruit a Customer Services Inspections Manager to join our team in the North-East region. The role will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
RESPONSIBILITIES:
- Line Manage a team of Customer Services Technicians.
- Carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
REQUIREMENTS:
- Experience in a similar role with another housebuilder is essential.
- General knowledge of NHBC Technical Requirements/Guidelines essential.
- To offer courteous, exemplary and efficient customer service at all times.
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.
WHAT WE OFFER:
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company car, or car allowance of £5,000 per annum.
Customer Services Inspections Manager employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Inspections Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Miller Homes. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Services Inspections Managers. Practice your answers, focusing on your experience with defect analysis and customer service. Confidence is key, so let your passion for quality homes shine through!
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or case studies that highlight your ability to manage teams and resolve customer issues effectively. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Miller Homes team and contributing to building better places for people.
We think you need these skills to ace Customer Services Inspections Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Inspections Manager role. Highlight your relevant experience and skills that match the job description, especially your knowledge of NHBC Technical Requirements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience in managing teams and delivering excellent customer service, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or resolved customer issues in previous roles to demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC Technical Requirements and guidelines. Being able to discuss these confidently will show that you’re not just familiar with the role but also understand the standards expected in the industry.
✨Showcase Your Leadership Skills
As a Customer Services Inspections Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, handled conflicts, or improved processes. This will demonstrate your capability to manage and inspire others.
✨Customer Service is Key
Since the role involves providing exemplary customer service, think of specific instances where you’ve gone above and beyond for customers. Be ready to share these stories to highlight your commitment to customer satisfaction.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.