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- Tasks: Support customer services with admin duties and manage communications effectively.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus.
- Why this job: Join a team that values people and planet while making a real impact.
- Qualifications: Experience in customer service, strong communication, and computer skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the Teesside region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.
Responsibilities- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- To ensure accurate and speedy data input into the customer service operating system.
- Experience working in a customer services role, ideally within Housebuilding, Property or Construction.
- Ability to provide concise and accurate written or numerical reports when required.
- Confident communicator both verbally and written.
- Computer literate (especially Word & Excel) with good administrative skills essential.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company contribute 6.5% to your pension, plus other benefits.
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
Customer Services Coordinator employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Miller Homes. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Customer Services Coordinator, you'll need to demonstrate that you can communicate effectively with customers and colleagues alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Miller Homes team!
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Coordinator role. Highlight relevant experience in customer service, especially in housebuilding or construction, and showcase your administrative skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Miller Homes. Mention your communication skills and how you can handle pressure while maintaining professionalism.
Be Concise and Clear: When filling out the application form, keep your responses concise and to the point. Remember, clarity is key! Make sure to stay within the character limit when explaining your suitability for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people at Miller Homes!
How to prepare for a job interview at Miller Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Services Coordinator, you'll need to handle various customer interactions. Think of examples from your past experience where you successfully resolved issues or provided excellent service. Be ready to discuss these scenarios during the interview.
✨Showcase Your Communication Skills
Since the role requires effective communication, practice articulating your thoughts clearly. You might be asked to explain how you would handle specific customer queries, so be prepared to demonstrate your verbal and written communication skills.
✨Be Ready with Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the Customer Services team faces. This shows your enthusiasm and helps you gauge if the role is right for you.
