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- Tasks: Support customer services with admin duties and ensure smooth communication.
- Company: Miller Homes builds better homes and communities, focusing on people and the planet.
- Benefits: Enjoy a competitive salary, 26 days leave, birthday off, and a 10% bonus.
- Why this job: Join a supportive team in a dynamic environment that values customer service and teamwork.
- Qualifications: Experience in customer service, ideally in construction; strong admin and communication skills required.
- Other info: Opportunity to work in a thriving company committed to community and environmental impact.
The predicted salary is between 28800 - 43200 £ per year.
Northampton, NN4 9BS
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Coordinator to join our team in the South Midlands region. The role of the Customer Services Coordinator is to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:
- To ensure accurate and speedy data input into the customer service operating system where necessary
- Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
REQUIREMENTS:
- Experience in a similar role, ideally within the Construction / Property industry
- Ability to provide exceptional levels of customer service
- Computer literate (especially Word & Excel) with good administrative skills essential
- Ability to communicate effectively and successfully both written and electronically
WHAT WE OFFER:
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company contribute 6.5% towards pension, plus other benefits
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Customer Services Coordinator employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the construction and property industry. Understanding the specific challenges and customer expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the field. Attend local industry events or join online forums to connect with others who work in customer service roles within construction. This can provide valuable insights and potential referrals.
✨Tip Number 3
Demonstrate your customer service skills in real-time. If you have the opportunity, engage with current employees or customers of Miller Homes to showcase your ability to handle inquiries and resolve issues effectively.
✨Tip Number 4
Prepare for situational questions during the interview. Think of examples from your past experiences where you successfully managed customer interactions or administrative tasks under pressure, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles, particularly within the construction or property industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle communications effectively. Mention specific examples of how you've built positive relationships in previous roles.
Highlight Technical Skills: Since the role requires proficiency in Word and Excel, be sure to mention any relevant experience you have with these tools. You could include examples of how you've used them to improve efficiency in past positions.
Showcase Communication Skills: In your application, emphasise your ability to communicate professionally and courteously, especially in high-pressure situations. Provide examples of how you've successfully managed customer interactions or resolved issues.
How to prepare for a job interview at Miller Homes Ltd
✨Know the Company Values
Before your interview, take some time to research Miller Homes and their core values. Understanding their commitment to building better places for people and the planet will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to provide exceptional customer service. Highlight situations where you effectively handled communications or resolved issues, especially in a pressurised environment.
✨Familiarise Yourself with Administrative Tasks
Since the role involves key administrative duties, brush up on your skills with Word and Excel. Be ready to discuss how you've used these tools in previous roles to manage data or streamline processes.
✨Emphasise Team Collaboration
Miller Homes values positive working relationships. Be prepared to talk about how you've successfully collaborated with colleagues, particularly in coordinating tasks between different teams, such as Sales and Production.
