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For Companies At a Glance
- Tasks: Perform multi-trade tasks in properties while delivering top-notch customer service.
- Company: Join Miller Homes, a leader in delivering exceptional customer experiences in the housing sector.
- Benefits: Enjoy work clothing, PPE, and a supportive team environment with opportunities for growth.
- Why this job: Be the face of customer service, making a real impact on people's homes and lives.
- Qualifications: Multi-skilled in trades like joinery and plastering; basic construction knowledge required.
- Other info: Must have a clean driving license and be ready to tackle challenges with a smile.
The predicted salary is between 28800 - 43200 £ per year.
Main Function: To carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to excellent levels of Customer Service.
Key Functional Areas:
- Ensure the customer service vehicle is racked out appropriately and kept clean and tidy at all times.
- Check the vehicle weekly for compliance with Health & Safety statutes and common road law.
- Maintain a smart appearance and wear relevant footwear and protection appropriate to the task assigned.
- Carry ID at all times and show upon request.
- Liaise directly with the Central Office Hub to provide status reports of ongoing and completed tasks.
- Obtain signed satisfaction/completion notifications from customers following completion of remedial tasks, where possible.
- Arrive promptly at the place of work and advise line manager of any specific problems that may impact on this.
- Carry out work diligently and safely in line with the company SH&E Management System.
- Consult and review the Miller Homes Customer Service Manual to ensure operating in accordance with MH processes and procedures.
Key Capabilities Required:
- Multi-skilled with sound knowledge of joinery, general labouring, bricklaying, plaster patching, painting and decorating, glazed tiling.
- Ability to understand drawings and assemble/re-assemble components.
- Some knowledge of M&E and current legislation.
- P.C literate with a basic understanding of NHBC standards and construction techniques.
- Proficient in first aid to a minimum basic level and scaffold awareness.
- Cherry picker certification required.
- Effective communication skills with internal and external customers.
- Sound and courteous driver, preferably with a clean license.
Behavioural Attributes:
- Behave in a manner appropriate of a Miller employee when representing the department and The Miller Group.
- Do not confront or antagonise any situation with aggressive or irate clients; report immediately to your respective Customer Services Inspector.
- Possess communication skills to diffuse difficult situations and build relationships with support personnel.
- Work efficiently individually or as part of a team.
- Offer courteous, exemplary and efficient customer service at all times.
Customer Service Technician employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician
✨Tip Number 1
Familiarise yourself with Miller Homes' core values and customer service standards. Understanding what they prioritise will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Brush up on your multi-trade skills, especially in joinery, plastering, and painting. Being able to demonstrate your hands-on experience and knowledge in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle difficult customer interactions. Think of examples where you've successfully diffused tense situations, as this role requires excellent communication and conflict resolution skills.
✨Tip Number 4
Make sure you have the necessary certifications, such as first aid and cherry picker training. Highlighting these qualifications can demonstrate your commitment to safety and professionalism, which are crucial in this role.
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Service Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your multi-trade skills, customer service experience, and any relevant certifications (like first aid or cherry picker certification). Use specific examples from your past work to demonstrate your capabilities.
Showcase Your Customer Service Approach: Since this role is customer-facing, include examples of how you've successfully handled difficult situations or provided excellent customer service in previous roles. This will show that you can represent the company well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Miller Homes Ltd
✨Showcase Your Multi-Skilled Abilities
Make sure to highlight your experience in various trades such as joinery, plastering, and painting. Be prepared to discuss specific projects where you successfully applied these skills, as this role requires a diverse skill set.
✨Demonstrate Customer Service Excellence
Since you'll be the face of the company, it's crucial to convey your commitment to excellent customer service. Share examples of how you've handled difficult situations with clients and maintained professionalism under pressure.
✨Be Prepared for Health & Safety Questions
Familiarise yourself with health and safety regulations relevant to the construction industry. Expect questions about how you ensure compliance and safety while working on-site, as this is a key aspect of the role.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional image expected of a Miller Homes employee. This shows that you understand the importance of appearance in customer-facing roles.
