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For Companies At a Glance
- Tasks: Inspect homes and ensure quality for customer satisfaction.
- Company: Join Miller Homes Limited, a leader in residential construction.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Customer service experience and basic computer skills required.
- Other info: Ideal for those with a passion for construction and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Main Function
To carry out inspection works for the Customer Services team to ensure quality of all Homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
Key Functional Areas
- To liaise with Customer Service team in effective time management and maximise the working day.
- To act professionally at all times with the company name and charter in mind.
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
- To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary.
Key Capabilities Required
- Ability to work individually and/or part of a team.
- Ability to provide exceptional levels of customer service.
- Must have analytical focus within the functional areas.
- Must be able to forge strong professional relationships with internal disciplines.
- Must be an effective communicator.
- Ideally but not necessary a trades person with all round knowledge of construction.
- Ability to communicate effectively and successfully both written and electronically.
- Must have at least a basic knowledge of computer systems.
- Must act in line with all SH&E requirements for the department whilst ensuring operatives remain knowledgeable, equipped and focussed on this key aspect also.
- Manage the Customer Service operatives and carry out performance reviews for each operative on annual basis.
Behavioural Attributes
- Trustworthy, honest and provide excellent feedback.
- Able to deal with difficult customers, clients and situations calmly and professionally.
- Sound commercial awareness.
- Self-disciplined.
- Controlled.
- Smart and professional personal appearance.
- Confident communicator both verbally and written.
- Assertive.
- Dignified.
Knowledge, Experience and Qualification
- Experience of customer contact through all communication media.
- Experience of client and company confidentiality.
- Knowledge of residential property and our competitors is essential.
- Experience with RSL liaison.
- Knowledge of construction including PMA awareness is essential.
- General knowledge of NHBC Technical Requirements/Guidelines essential.
- Computer literate (especially Word & Excel) with good administrative skills.
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Home Based
✨Tip Number 1
Familiarise yourself with the NHBC Technical Requirements and Guidelines, as this knowledge is essential for the role. Understanding these standards will not only help you in your day-to-day tasks but also demonstrate your commitment to quality and compliance during interviews.
✨Tip Number 2
Develop your communication skills, both verbal and written. As a Customer Service Executive, you'll need to effectively liaise with customers and internal teams, so practice clear and professional communication to make a great impression.
✨Tip Number 3
Showcase your ability to handle difficult situations calmly and professionally. Prepare examples from your past experiences where you've successfully managed challenging customer interactions, as this will highlight your suitability for the role.
✨Tip Number 4
Research Miller Homes Limited and their competitors to gain insights into their customer service approach and industry standing. This knowledge will help you tailor your discussions during the interview and show that you're genuinely interested in the company.
We think you need these skills to ace Customer Service Executive - Home Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any knowledge of construction or residential property. Emphasise your ability to communicate effectively and manage customer relationships.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the key capabilities required for the role. Mention specific examples of how you've provided exceptional customer service and handled difficult situations.
Showcase Analytical Skills: Since the role requires an analytical focus, include examples in your application that demonstrate your problem-solving abilities and how you've successfully managed defects or issues in previous roles.
Highlight Relevant Knowledge: If you have knowledge of NHBC Technical Requirements or experience with residential properties, make sure to mention this in your application. It shows you understand the industry and can hit the ground running.
How to prepare for a job interview at Miller Homes Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in providing exceptional customer service. Prepare examples of how you've dealt with difficult customers or situations calmly and professionally, as this role requires a strong focus on customer satisfaction.
✨Demonstrate Your Analytical Abilities
Since the position involves inspecting homes and identifying defects, be ready to discuss your analytical skills. Share specific instances where you've successfully analysed problems and proposed effective solutions, showcasing your attention to detail.
✨Familiarise Yourself with Construction Knowledge
While not mandatory, having a basic understanding of construction will give you an edge. Brush up on relevant terminology and concepts, especially those related to NHBC Technical Requirements, to show that you're knowledgeable about the industry.
✨Prepare for Team Dynamics
This role requires both independent work and teamwork. Be prepared to discuss how you can effectively collaborate with others while also managing your own tasks. Highlight any past experiences where you've successfully worked within a team environment.
