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For Companies At a Glance
- Tasks: Inspect homes, manage customer service issues, and ensure quality standards are met.
- Company: Join Miller Homes Limited, a leading name in the construction industry.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a team that values quality and customer satisfaction while making a real impact.
- Qualifications: Customer service experience and basic computer skills are essential; construction knowledge is a plus.
- Other info: Ideal for self-disciplined individuals who thrive in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Main Function
To carry out inspection works for the Customer Services team to ensure quality of all Homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
Key Functional Areas
- To liaise with Customer Service team in effective time management and maximise the working day.
- To act professionally at all times with the company name and charter in mind.
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
- To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary.
Key Capabilities Required
- Skills, Capabilities and attributes
- Ability to work individually and/or part of a team.
- Ability to provide exceptional levels of customer service.
- Must have analytical focus within the functional areas.
- Must be able to forge strong professional relationships with internal disciplines.
- Must be an effective communicator.
- Ideally but not necessary a trades person with all round knowledge of construction.
- Ability to communicate effectively and successfully both written and electronically.
- Must have at least a basic knowledge of computer systems.
- Must act in line with all SH&E requirements for the department whilst ensuring operatives remain knowledgeable, equipped and focussed on this key aspect also.
- Manage the Customer Service operatives and carry out performance reviews for each operative on annual basis.
- Behavioural Attributes
- Trustworthy, honest and provide excellent feedback.
- Able to deal with difficult customers, clients and situations calmly and professionally.
- Sound commercial awareness.
- Self-disciplined.
- Controlled.
- Smart and professional personal appearance.
- Confident communicator both verbally and written.
- Assertive.
- Dignified.
- Knowledge, Experience and Qualification
- Experience of customer contact through all communication media.
- Experience of client and company confidentiality.
- Knowledge of residential property and our competitors is essential.
- Experience with RSL liaison.
- Knowledge of construction including PMA awareness is essential.
- General knowledge of NHBC Technical Requirements/Guidelines essential.
- Computer literate (especially Word & Excel) with good administrative skills.
Customer Service Executive - Home Based employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Home Based
✨Tip Number 1
Familiarise yourself with the NHBC Technical Requirements and Guidelines, as this knowledge is essential for the role. Understanding these standards will not only help you in interviews but also demonstrate your commitment to quality and compliance.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Being able to showcase your ability to remain calm and professional under pressure will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the construction and customer service sectors. Building relationships can provide valuable insights into the industry and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used them in previous roles. Be ready to give examples of how you've identified issues and implemented solutions, as this aligns closely with the responsibilities of the Customer Service Executive role.
We think you need these skills to ace Customer Service Executive - Home Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any knowledge of construction or residential property. Emphasise your ability to manage time effectively and communicate professionally.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the key capabilities required for the role. Mention specific examples of how you've provided exceptional customer service and handled difficult situations.
Showcase Analytical Skills: Since the role requires an analytical focus, include examples in your application that demonstrate your problem-solving abilities and how you've successfully managed defects or issues in previous roles.
Highlight Communication Skills: Given the importance of effective communication in this position, ensure you mention your experience in both written and verbal communication. Provide examples of how you've built strong professional relationships in past roles.
How to prepare for a job interview at Miller Homes Ltd
✨Showcase Your Customer Service Skills
As a Customer Service Executive, your ability to provide exceptional service is crucial. Prepare examples of how you've handled difficult customer situations in the past, demonstrating your calm and professional approach.
✨Demonstrate Analytical Thinking
The role requires an analytical focus, so be ready to discuss how you assess defects and propose solutions. Think of specific instances where your analytical skills led to successful outcomes.
✨Familiarise Yourself with Construction Knowledge
While not mandatory, having a basic understanding of construction can set you apart. Brush up on relevant terminology and concepts, especially those related to residential properties and NHBC guidelines.
✨Prepare for Team Dynamics
This position involves working both independently and as part of a team. Be prepared to discuss your experiences in both settings, highlighting how you build strong professional relationships and manage time effectively.
