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For Companies At a Glance
- Tasks: Support customers and coordinate with teams to ensure exceptional service delivery.
- Company: Miller Homes builds better homes and communities for everyone to thrive.
- Benefits: Enjoy a competitive salary and a positive working environment.
- Why this job: Join a team that values people and the planet while making a real impact.
- Qualifications: Passion for customer service, excellent communication skills, and problem-solving abilities required.
- Other info: This role is based in Basingstoke and offers a chance to grow within a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Salary: £Competitive
Location: Basingstoke
Posting date: 25 Jun 2025
About the role:
At Miller Homes, we are committed to building better places for people to belong to, better homes for customers, and better communities for everyone to thrive. We also strive to create a positive working environment for our employees. Our goal is to foster places where people and the planet prosper.
We are seeking a Customer Services Coordinator to join our Customer Services team in the Southern region. In this role, you will provide comprehensive customer service support across the area, working closely with the Customer Services team, liaising with customers, contractors, and other staff within the wider business.
Ideal candidates should have a passion for delivering exceptional customer service, possess excellent communication skills, and demonstrate a good telephone manner and problem-solving abilities.
Customer Service Coordinator employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Miller Homes' values and mission. Understanding their commitment to building better communities will help you align your answers during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as these will demonstrate your suitability for the Customer Services Coordinator position.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role requires a good telephone manner, consider role-playing with a friend or family member to refine your approach and ensure you sound confident and professional.
✨Tip Number 4
Research common challenges faced in customer service roles within the housing industry. Being knowledgeable about potential issues will allow you to discuss how you would handle them effectively during your interview.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered exceptional customer service in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for customer service and explain why you want to work for Miller Homes. Mention any specific experiences that demonstrate your problem-solving abilities and communication skills, as these are crucial for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail.
How to prepare for a job interview at Miller Homes Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, showcasing your ability to engage effectively with customers and colleagues.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve problem-solving situations. Think of examples where you successfully resolved issues or handled difficult situations, and be ready to discuss your thought process and the outcomes of those scenarios.
✨Research Miller Homes and Their Values
Familiarise yourself with Miller Homes' mission and values, particularly their commitment to building better communities. This knowledge will allow you to align your answers with their goals and show that you are genuinely interested in being part of their team.
