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- Tasks: Support the customer services team with key administrative duties and manage communications.
- Company: Miller Homes builds better homes and communities, focusing on people and planet.
- Benefits: Enjoy a competitive salary, 26 days leave, your birthday off, and a 10% bonus.
- Why this job: Join a supportive team in a dynamic environment where you can make a real impact.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Word & Excel required.
The predicted salary is between 30000 - 42000 £ per year.
1 day ago Be among the first 25 applicants
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Customer Services Coordinator
Wakefield, Yorkshire, WF2 7UA
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit an Customer Services Coordinator to join our Customer Services team in the Yorkshire region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:
- To ensure accurate and speedy data input into the customer service operating system
- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
REQUIREMENTS:
- Experience working in a customer services role, ideally within Housebuilding, Property or Construction
- Ability to provide concise and accurate written or numerical reports when required
- Confident communicator both verbally and written
- Computer literate (especially Word & Excel) with good administrative skills essential
WHAT WE OFFER:
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company contribute 6.5% to your pension, plus other benefits
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Consumer Services
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Customer Service Coordinator employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the housebuilding and property sectors. Understanding the industry will help you speak confidently about relevant topics during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. Since the role requires effective communication with customers and colleagues, practice articulating your thoughts clearly and professionally, both verbally and in writing.
✨Tip Number 3
Get comfortable with data input and administrative tasks. Since accuracy and speed are crucial for this position, consider doing some practice exercises with Excel and other relevant software to enhance your skills.
✨Tip Number 4
Prepare for potential scenarios you might face in a customer service role. Think about how you would handle difficult situations or complaints, as demonstrating your problem-solving abilities can set you apart from other candidates.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in housebuilding or construction. Use specific examples to demonstrate your skills in communication and administration.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of Miller Homes' values and mission. Explain why you are passionate about customer service and how your background makes you a great fit for the role.
Highlight Key Skills: In your application, emphasise your computer literacy, especially with Word and Excel. Mention any experience you have with data input and managing communications effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Customer Services Coordinator role.
How to prepare for a job interview at Miller Homes Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially if it's within housebuilding, property, or construction. Be ready to share specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Demonstrate Strong Communication Skills
As a Customer Service Coordinator, clear communication is key. Prepare to discuss how you communicate with customers and colleagues, both verbally and in writing. You might even want to practice explaining complex information in a simple way.
✨Familiarise Yourself with Relevant Software
Since the role requires proficiency in Word and Excel, brush up on these applications before the interview. Be prepared to discuss how you've used them in past roles, particularly for data input and report generation.
✨Emphasise Your Ability to Work Under Pressure
The job can be pressurised, so it's important to convey your ability to remain calm and professional in challenging situations. Think of examples where you've successfully managed stress and maintained a positive attitude while meeting deadlines.
