At a Glance
- Tasks: Lead and enhance customer service quality across the North West region.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a bonus opportunity.
- Other info: Join a supportive team focused on continuous improvement and career growth.
- Why this job: Make a real difference in customer satisfaction and community impact.
- Qualifications: Experience in senior customer service management, preferably in construction.
The predicted salary is between 50000 - 60000 £ per year.
We are looking to recruit a Regional Customer Services Manager to join our team in the North West region on a fixed term contract for around 14 months. The role of Regional Customer Services Manager will see you lead and direct the regional Customer Services function, ensuring high‑quality service delivery, effective workflow, and consistently positive customer outcomes across the full post‑completion customer journey. The role has overall accountability for operational performance, customer satisfaction, warranty and NHBC obligations, cost control, and continuous improvement across Customer Services administration, coordination, inspection, and field teams.
RESPONSIBILITIES:
- Take overall responsibility for the delivery of customer service quality and performance across the region.
- Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.
- Lead and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.
- Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works.
REQUIREMENTS:
- Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.
- Good working knowledge of NHBC standards, building regulations, and warranty obligations.
- Ability to provide sound advice and leadership to Customer Services teams and contractors.
- Determined, resilient, and self‑motivated.
WHAT WE OFFER:
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 20% bonus.
- Company car, or car allowance of £5,850 per annum.
Regional Customer Service Manager in Chester employer: Miller Homes Ltd
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a culture that prioritises employee well-being and professional growth. Our North West team enjoys a supportive work environment, competitive salaries, and generous benefits, including 26 days of annual leave and the opportunity for bonuses. Join us in creating better homes and communities while advancing your career in a company that values both people and planet.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Service Manager in Chester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Miller Homes Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Miller Homes Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Regional Customer Service Manager in Chester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Miller Homes Ltd.
How to prepare for a job interview at Miller Homes Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Miller Homes Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Miller Homes Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
