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- Tasks: Perform multi-trade remedial tasks in homes, ensuring excellent customer service.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus.
- Why this job: Join a team that values customer satisfaction and community impact.
- Qualifications: Experience in a similar role with skills in joinery, plastering, and customer service.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit a Customer Services Technician to join our team in the West Midlands region, covering the north of the region. Locations such as Cannock, Lichfield, Brownhills would be ideal. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.
RESPONSIBILITIES:
- Carry out work diligently and safely in line with the company SH&E Management System
- To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
- Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
- To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.
REQUIREMENTS:
- Experience in a similar role, ideally with another housebuilder.
- Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
- To offer courteous, exemplary and efficient customer service at all times
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals
WHAT WE OFFER:
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company contribute 6.5% towards pension, plus other benefits
Customer Service Technician in Cannock employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician in Cannock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Miller Homes. You never know who might give you a heads-up about job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Miller Homes and their values. Understand what makes them tick and be ready to show how your skills align with their mission of creating better places for people and communities.
✨Tip Number 3
Practice your customer service skills! Since you'll be the face of Miller Homes, think of scenarios where you can demonstrate your ability to handle customer queries and complaints effectively. Role-playing with a friend can help you feel more confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Miller Homes. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Technician in Cannock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Services Technician role. Highlight any multi-trade experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you a great candidate for Miller Homes. Keep it friendly and professional!
Showcase Your Skills: In your application, don’t forget to mention your practical skills like joinery, plastering, or painting. We want to see how you can contribute to our team and uphold our excellent customer service standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Miller Homes Ltd
✨Know Your Stuff
Make sure you brush up on your multi-trade skills before the interview. Be ready to discuss your experience in joinery, plastering, and painting. They’ll want to know how you’ve tackled similar tasks in the past, so have some examples ready to share.
✨Customer Service is Key
Since this role is all about being the face of Miller Homes, think about how you can demonstrate your customer service skills. Prepare to talk about times when you went above and beyond for a customer or resolved a tricky situation. Show them you’re all about delivering excellent service!
✨Dress to Impress
First impressions matter! Make sure you arrive looking smart and professional. Even though the job involves physical work, showing that you take pride in your appearance will reflect well on your attitude towards the role.
✨Be Ready to Collaborate
This position requires liaising with different teams, so be prepared to discuss how you’ve worked with others in the past. Think of examples where you’ve built strong relationships or communicated effectively to achieve a common goal. They’ll want to see that you can fit into their team dynamic!
