At a Glance
- Tasks: Support customer services with key admin duties and ensure smooth communication.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus.
- Other info: Fixed term contract with opportunities for personal growth and development.
- Why this job: Join a team that values customer service and creates positive community impact.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Customer Services Coordinator – 12 Month FTC
Bristol, BS32 4UD
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Coordinator to join our team in the South West region on a fixed term contract until April 2027. The role of the Customer Services Coordinator is to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:- To ensure accurate and speedy data input into the customer service operating system where necessary.
- Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks.
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- Experience in a similar Customer Service Coordinator role.
- Ability to provide exceptional levels of customer service.
- Computer literate (especially Word & Excel) with good administrative skills essential.
- Ability to communicate effectively and successfully both written and electronically.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company contribute 6.5% towards pension, plus other benefits.
Customer Service Coordinator - 12 Month FTC in Bristol employer: Miller Homes Ltd
At Miller Homes, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Customer Service Coordinator in Bristol, you will enjoy competitive pay, generous annual leave, and a strong commitment to your professional development, all while contributing to our mission of building better homes and communities. Join us and be part of a team that values collaboration, respect, and the well-being of both our people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - 12 Month FTC in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Miller Homes on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Since the role requires good computer literacy, brush up on your Word and Excel skills. Maybe create a quick spreadsheet to demonstrate your organisational abilities during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Miller Homes. Let’s get you that Customer Services Coordinator role!
We think you need these skills to ace Customer Service Coordinator - 12 Month FTC in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Services Coordinator role. Highlight your customer service experience and any relevant administrative skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t forget to express your enthusiasm for the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Miller Homes Ltd
✨Know the Company
Before your interview, take some time to research Miller Homes. Understand their values and mission, especially how they focus on building better places for people and communities. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've provided exceptional customer service. Think about situations where you dealt with challenging customers or resolved issues effectively. This will demonstrate your ability to handle the responsibilities of a Customer Services Coordinator.
✨Practice Effective Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you can communicate both verbally and in writing, as this is crucial for the position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. For example, how would you handle a complaint from a customer? Prepare your responses by thinking through the steps you would take to resolve issues while maintaining professionalism and courtesy.
