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- Tasks: Oversee customer journey post-completion and ensure top-notch support.
- Company: Leading homebuilder in Southern England with a focus on quality.
- Benefits: Competitive salary, bonus opportunities, and a company car or allowance.
- Why this job: Make a real difference in customer experiences and satisfaction.
- Qualifications: Strong communication skills and knowledge of the New Homes Quality Code.
- Other info: Join a dynamic team dedicated to excellence in customer service.
The predicted salary is between 36000 - 60000 £ per year.
A leading homebuilder company is seeking a Customer Support Manager in Southern England to oversee the customer journey post-completion. The role involves ensuring quality standards, addressing customer concerns, and managing defect reports.
Ideal candidates should have strong communication skills and an understanding of the New Homes Quality Code.
This position offers competitive compensation, a bonus opportunity, and benefits like a company car or allowance.
Post-Completion Customer Experience Manager in Basingstoke employer: Miller Homes Ltd
Contact Detail:
Miller Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post-Completion Customer Experience Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the homebuilding industry, especially those who work in customer experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and the New Homes Quality Code. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during interviews. Use examples from your past experiences to demonstrate how you’ve effectively addressed customer concerns and managed defect reports.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Post-Completion Customer Experience Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and any relevant knowledge of the New Homes Quality Code. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing the customer journey post-completion. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Miller Homes Ltd
✨Know the New Homes Quality Code
Make sure you’re familiar with the New Homes Quality Code. This will show that you understand the standards expected in the industry and can effectively manage customer concerns post-completion.
✨Prepare for Customer Scenarios
Think of common customer issues that might arise after completion and how you would handle them. Being able to discuss specific examples will demonstrate your problem-solving skills and customer-centric approach.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a few anecdotes that highlight your ability to communicate effectively with customers.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
