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- Tasks: Lead the night operations, ensuring guest satisfaction and security.
- Company: Join a new hotel in Belfast, set to open in early 2025.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Perfect for those who love hospitality and want to make a difference at night.
- Qualifications: Previous experience in hospitality or customer service is preferred.
- Other info: Be part of an exciting new venture in the heart of Belfast.
The predicted salary is between 28800 - 43200 £ per year.
Our esteemed client is looking to hire a Night Mnager for their new hotel coming to to Belfast early 2025. Please see details below; TITLE: Night Manager REPORTING TO: Front of House Manager Main Purpose of the Job: Ensure that end of day procedures and subsequent reports are completed in an accurate and efficient manner. Maintain overnight service and security of guests and property. To ensure that all guests who visit the Hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus. To ensure a high level of service to all guests. To manage the Reception, and In Room dinning. MAIN DUTIES AND RESPONSIBILITIES 1. Maintain complete knowledge of: a. All hotel features/services, hours of operation. b. All hotel restaurant food and beverage concepts, menu price range, dress code and ambiance. c. All hotel room types, numbers/names, layout, appointments, amenities and locations. d. All hotel room rates, special packages and promotions. e. Daily house count and expected arrivals/departures (particularly VIPs). f. Be aware of names and location of meeting/banquet rooms. g. Manage holiday schedules. 2. Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 3. Obtain department keys; ensure security of such. 4. Meet with Front of House Manager to review business status for nights and follow up actions. 5. Access all functions of computer system in accordance with departmental specifications. 6. Review designated in house guest list and be familiar with guests’ names and room locations. 7. Answer department telephone within three rings, using correct salutations and telephone etiquette. 8. Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. 9. Legibly document all pertinent information in guest request log(s). Monitor and update log ) throughout the shift. 10. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 11. Meet VIPs upon arrival and escort them to their assigned room. Inform guests of hotel services/features and room amenities. Extend as 12. Follow up on any guest requests. 13. Monitor and maintain the cleanliness of Front Office. 14. Adhere and supervise all cashiering procedures: a. Process miscellaneous charges. b. Collect payments when applicable. c. Post charges. 15. Be available for lobby greeter. 16. Check schedules for the following three days and double check the nights staffing, arrivals,
Night Manager employer: Miller Group Global Limited
Contact Detail:
Miller Group Global Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarize yourself with the hotel industry standards and best practices for night management. Understanding the nuances of overnight operations will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the hospitality sector, especially those who have experience in night management roles. They can provide valuable insights and may even refer you to opportunities.
✨Tip Number 3
Research the specific hotel brand and its values. Tailoring your approach to align with their service philosophy can demonstrate your commitment and fit for the role.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully handled guest complaints or managed a team during challenging situations. This will showcase your problem-solving skills and customer focus.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality management or customer service roles. Mention specific instances where you exceeded guest expectations or handled difficult situations effectively.
Showcase Attention to Detail: Since the role requires a high level of service and attention to detail, provide examples in your application that demonstrate your ability to manage multiple tasks while maintaining quality service.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the hotel industry. Mention why you are particularly interested in this new hotel opening in Belfast and how you can contribute to its success.
How to prepare for a job interview at Miller Group Global Limited
✨Know the Hotel Inside Out
Make sure you have a thorough understanding of the hotel’s features, services, and amenities. Familiarize yourself with the restaurant concepts, room types, and any special packages. This knowledge will help you answer questions confidently and demonstrate your commitment to providing excellent service.
✨Demonstrate Customer Focus
Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to handle complaints and ensure guest satisfaction, as this is crucial for a Night Manager. Show that you understand the importance of creating a memorable experience for every guest.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to manage the reception and in-room dining effectively. Be ready to discuss your leadership style and how you motivate a team, especially during busy nights. Share experiences where you successfully managed staff or resolved conflicts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle unexpected situations. Think about past experiences where you had to think on your feet, especially regarding guest requests or emergencies, and be prepared to share those stories.
