At a Glance
- Tasks: Provide top-notch customer support via phone, email, and web for various clients.
- Company: Join a dynamic team in a leading company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with chances to improve processes and learn new skills.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Strong English skills and previous customer service experience required.
The predicted salary is between 25000 - 30000 € per year.
Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre‑ and after‑sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.
Essential Responsibilities
- Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, Email and Web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co‑ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad‑hoc basis.
- Using customers’ portals for order management purposes.
- Participate in regular customer calls.
- Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.
Qualifications/Requirements
- Excellent in spoken and written English.
- Previous experience in customer service.
- Good knowledge of MS Office applications (User Level).
Desirable
- Proven SAP systems experience an advantage.
Customer Care Representative - English Speaker in Leicester employer: Miller Druck International Stone Ltd
As a Customer Care Representative, you will thrive in a dynamic team environment that prioritises collaboration and excellence in customer service. Our company offers a supportive work culture that encourages professional growth through training and development opportunities, ensuring you can advance your career while making a meaningful impact on customer satisfaction. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a commitment to employee well-being, making us an exceptional employer for those seeking rewarding employment.
Contact Detail:
Miller Druck International Stone Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative - English Speaker in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone and email communication skills. As a Customer Care Representative, you'll be handling queries all day. Role-play with a friend or use online resources to sharpen your responses and ensure you sound confident and professional.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to join our awesome team at StudySmarter.
We think you need these skills to ace Customer Care Representative - English Speaker in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific responsibilities from the job description and explain how your skills match them. It shows us you’re genuinely interested!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Miller Druck International Stone Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Representative. Familiarise yourself with the key tasks like managing customer queries and coordinating with different departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent spoken and written English, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. This will highlight your ability to communicate effectively, which is crucial for exceeding customer expectations.
✨Familiarise Yourself with Relevant Tools
Brush up on your MS Office skills and, if possible, get acquainted with SAP systems. Being able to discuss how you've used these tools in previous roles can set you apart. If you have experience with customer portals for order management, be ready to share that too!
✨Prepare for Teamwork Questions
This position involves working closely with various teams, so expect questions about teamwork and collaboration. Think of specific instances where you worked with others to solve problems or improve processes. Highlighting your ability to cooperate with sales, logistics, and technical support will show that you’re a team player.
