At a Glance
- Tasks: Welcome guests, ensure safety, and maintain a friendly environment.
- Company: Join a vibrant team at a leading hospitality brand.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
- Why this job: Make a real impact on guest experiences while having fun with your team.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Overview
No CV to hand? No problem! We’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What you’ll do in this role:
- Be the first point of contact when checking in late arrivals and walk-ins.
- You’ll ensure a warm, friendly and genuine welcome.
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
- You’ll ensure guest and business safety and security is top priority at all times.
- In the event of a fire, evacuating all guests and team from the business safely and quickly.
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters:
- Passionate about guest care.
- A can-do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- An understanding of what excellent guest service looks like.
What’s in it for me?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You’ll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!
- There’s also a free employee helpline- to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Innkeeper's Collection Night Porter in Sheffield employer: Miller & Carter Surrey Street
At M&B, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. As an Innkeeper's Collection Night Porter, you'll enjoy flexible shifts, generous discounts across our dining brands, and opportunities for personal growth through team socials and a comprehensive financial toolkit. Join us in creating memorable guest experiences while building lifelong friendships in a dynamic environment.
Contact Details:
Miller & Carter Surrey Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Innkeeper's Collection Night Porter in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being friendly and approachable is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your passion for guest care! During your chat, share examples of how you've gone above and beyond for customers in the past. It’ll make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s quick and easy, and we love seeing applications come directly from enthusiastic candidates like you. Don’t miss out on this opportunity!
We think you need these skills to ace Innkeeper's Collection Night Porter in Sheffield
Some tips for your application 🫡
Keep it Simple:Our application form is designed to be quick and easy, so don’t overthink it! Just be yourself and share what makes you passionate about guest care.
Show Your Personality:We love a warm and friendly vibe, so let your personality shine through in your answers. A genuine touch can make all the difference!
Highlight Relevant Experience:Even though you don’t need a CV, mentioning any past roles or experiences related to customer service can really help us see how you’d fit into our team.
Apply Through Our Website:Make sure to apply directly through our website for the best chance of getting noticed. It’s quick, easy, and we can’t wait to hear from you!
How to prepare for a job interview at Miller & Carter Surrey Street
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcomed and valued.
✨Demonstrate Your Can-Do Attitude
Prepare to discuss how you've tackled challenges in previous roles. Highlight your ability to stay calm under pressure and how you approach problem-solving, especially in a hospitality setting.
✨Highlight Your Attention to Detail
Since the role involves various tasks, be ready to talk about how you ensure everything is done to a high standard. Mention any experience you have with cleaning or setting up spaces, and how you maintain a safe environment for guests.
✨Practice Your Communication Skills
As you'll be the first point of contact for guests, it's crucial to showcase your verbal communication skills. Consider doing a mock interview with a friend to practice responding to common questions and handling guest complaints effectively.
