At a Glance
- Tasks: Be the friendly face for guests, ensuring a warm welcome and a safe environment.
- Company: Join a vibrant team at a leading hospitality brand.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, shopping discounts, and free shares!
- Why this job: Make a real difference in guest experiences while having fun with your team.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Hotel Staff in Sheffield employer: Miller & Carter Surrey Street
At M&B, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With flexible shifts, generous discounts across our dining brands, and opportunities for personal growth, we ensure that our staff not only enjoy their roles but also thrive in a fun and engaging environment. Join us to be part of a team that prioritises guest care and camaraderie, making every day at work rewarding and enjoyable.
Contact Details:
Miller & Carter Surrey Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Staff in Sheffield
✨Tip Number 1
Get familiar with our application process! It’s super quick and easy, so don’t stress about having a CV. Just hop onto our website and fill out the form in under 2 minutes – we want to hear from you!
✨Tip Number 2
Show off your passion for guest care during any interviews or chats with us. We love candidates who can demonstrate their enthusiasm for creating a welcoming environment – it’s what we’re all about!
✨Tip Number 3
Brush up on your communication skills! Being able to handle guest enquiries and complaints with professionalism is key. Practice how you’d respond to different scenarios to show us you’re ready for anything.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! We’re all about working together to create a fantastic experience for our guests, so share examples of how you’ve been an active team player in the past.
We think you need these skills to ace Hotel Staff in Sheffield
Some tips for your application 🫡
Keep it Simple:No need to overthink it! Our application form is designed to be quick and easy, so just fill it out honestly and clearly. We want to get to know the real you!
Show Your Passion:Let your enthusiasm for guest care shine through in your answers. We love seeing candidates who are genuinely excited about creating a welcoming environment for our guests.
Be Yourself:Don’t try to be someone you’re not. We value authenticity, so just be yourself and let us see your personality. It’s all about finding the right fit for our team!
Apply Through Our Website:Make sure to apply directly through our website for the best experience. It’s super straightforward and helps us keep track of your application easily!
How to prepare for a job interview at Miller & Carter Surrey Street
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcomed and valued.
✨Demonstrate Your Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Talk about situations where you faced pressure but managed to maintain professionalism and deliver great service.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key in this role, practice articulating your thoughts clearly. Be prepared to answer questions about how you would handle guest complaints or inquiries effectively.
✨Emphasise Team Spirit
This role requires being an active member of a team, so share experiences that showcase your teamwork skills. Discuss how you’ve collaborated with others to create a welcoming environment or solve problems together.
