At a Glance
- Tasks: Be the friendly face for guests, ensuring a warm welcome and smooth check-ins.
- Company: Join a vibrant team at a leading hospitality brand focused on guest experience.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
- Why this job: Make lasting memories for guests while building friendships and gaining valuable experience.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
No CV to hand? No problem! We’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What you’ll do in this role:
- Be the first point of contact when checking in late arrivals and walk-ins.
- You’ll ensure a warm, friendly and genuine welcome.
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
- You’ll ensure guest and business safety and security is top priority at all times.
- In the event of a fire, evacuating all guests and team from the business safely and quickly.
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters:
- Passionate about guest care.
- A can-do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- An understanding of what excellent guest service looks like.
What’s in it for me?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You’ll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!
- There’s also a free employee helpline- to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Hotel Staff in Sheffield employer: Miller & Carter Surrey Street - 216016
At M&B, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With flexible shifts, generous discounts across our dining brands, and opportunities for personal growth, we ensure that our hotel staff not only enjoy their roles but also thrive in a dynamic environment. Join us to be part of a team that prioritises guest satisfaction while having fun and building lifelong friendships.
Contact Details:
Miller & Carter Surrey Street - 216016 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Staff in Sheffield
✨Tip Number 1
Get to know the company culture! Before you apply, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with someone from the team, be ready to share why you're passionate about guest care and what makes you a great fit for the role.
✨Tip Number 3
Be proactive! If you see an opportunity to connect with the hiring team, whether through networking events or online forums, take it. Show them your enthusiasm and eagerness to join their team.
✨Tip Number 4
Apply through our website! It’s quick and easy, and we love seeing applications come directly from enthusiastic candidates like you. Plus, it shows you’re serious about joining us!
We think you need these skills to ace Hotel Staff in Sheffield
Some tips for your application 🫡
Keep it Simple:Our application form is designed to be quick and easy, so don’t overthink it! Just fill in the basics about yourself and let your personality shine through.
Show Your Passion:We love seeing enthusiasm for guest care! Make sure to highlight any experiences or qualities that show how much you enjoy creating a welcoming environment.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your unique character come through in your answers. Authenticity goes a long way with us.
Apply Through Our Website:For the best experience, make sure to apply directly through our website. It’s super user-friendly and ensures your application gets to us without any hassle!
How to prepare for a job interview at Miller & Carter Surrey Street - 216016
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcomed and valued.
✨Demonstrate Your Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Talk about situations where you faced pressure but managed to maintain professionalism and deliver results.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key in this role, practice articulating your thoughts clearly. Use role-play scenarios to prepare for common questions, especially those related to handling guest complaints.
✨Emphasise Teamwork and Collaboration
This position requires being an active member of a team, so be ready to discuss how you work well with others. Share stories that showcase your ability to collaborate effectively and contribute to a positive team environment.
