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- Tasks: Maximise booking efficiency and enhance customer experiences in a vibrant restaurant environment.
- Company: Join the dynamic Miller & Carter team with a focus on fun and collaboration.
- Benefits: Enjoy a 33% discount at all our brands and an annual bonus scheme.
- Other info: Flexible hours and opportunities to build lifelong friendships in a fun atmosphere.
- Why this job: Be part of a lively team while optimising operations and driving revenue growth.
- Qualifications: Experience in restaurant management and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a strategic thinker with a knack for optimising operations? We're looking for a Booking Capacity and Optimisation Manager to join our Miller & Carter team! In this role, you'll use our TMS booking platform to maximise the efficiency and profitability of our reservations and seating arrangements. Your expertise in maximising sales opportunities, data analysis, restaurant management, and Excel will be crucial in driving revenue growth and ensuring a seamless customer experience.
WHAT'S IN IT FOR ME?
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Annual Bonus Scheme – We're all about rewarding the hard work everybody puts in.
- Never a dull moment - fun, laughs and lifelong friends!
WHAT WILL I BE DOING?
- Ensure a seamless and enjoyable booking experience for guests, from reservation to dining.
- Analyse booking patterns and trends to identify opportunities for optimising table utilisation.
- Oversee the Division's reservation system, ensuring accuracy and efficiency in booking processes.
- Work closely with brand and central management teams to align booking strategies/set ups with operational capabilities.
- Evaluate and implement reservation and table management solutions to enhance operational efficiency.
- Collect and analyse data on reservations, customer preferences, and dining patterns.
- Assist with Group enquiries across the brand to ensure they are converted in a timely and professional manner.
WHAT DO I NEED?
- Proven experience in restaurant management, with a focus on reservations and capacity optimisation.
- Strong sales and analytical skills, and proficiency in data analysis tools and software.
- Excellent communication, organisational, and problem-solving skills.
- Demonstrated ability to develop and implement effective strategies for optimising operations.
- Excellent Excel skills including the use of Pivot tables.
- Proficient in using reservation and table management systems specifically Zonal Events and TMS Tables.
- Ability to work flexible hours, including evenings and weekends, as required.
Sales and Events Manager 1 in West Bromwich employer: Miller and Carter - West Midlands
Contact Detail:
Miller and Carter - West Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Events Manager 1 in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the restaurant industry and let them know you're on the hunt for a Sales and Events Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Get social! Follow companies you’re interested in on LinkedIn and engage with their posts. Commenting or sharing your thoughts can get you noticed by hiring managers and show off your passion for the industry.
✨Tip Number 3
Prepare for interviews by practising common questions related to reservations and capacity optimisation. Think about how you can showcase your analytical skills and experience with TMS booking platforms to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Sales and Events Manager 1 in West Bromwich
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in restaurant management and any specific achievements related to reservations and capacity optimisation. We want to see how you've maximised sales opportunities in the past!
Be Data Savvy: Since data analysis is key for this role, don’t shy away from showcasing your skills with Excel and any other data tools you’ve used. We love seeing how you can turn numbers into actionable insights!
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the listing to show us that you understand what we’re looking for. It’ll make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Miller and Carter - West Midlands
✨Know Your Numbers
Brush up on your data analysis skills, especially with Excel. Be ready to discuss how you've used data to optimise operations in previous roles. Prepare specific examples of how you’ve maximised sales opportunities through data insights.
✨Master the Booking Systems
Familiarise yourself with TMS and Zonal Events before the interview. If possible, try to get a demo or tutorial online. Being able to speak confidently about these systems will show that you're proactive and serious about the role.
✨Showcase Your Strategic Thinking
Prepare to discuss your approach to analysing booking patterns and trends. Think of a time when you identified an opportunity for improvement in a previous job and how you implemented a successful strategy.
✨Communicate Effectively
Since excellent communication is key, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would explain complex ideas simply and effectively.