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- Tasks: Maximise booking efficiency and enhance customer experiences in a vibrant restaurant environment.
- Company: Join the dynamic Miller & Carter team with a focus on fun and collaboration.
- Benefits: Enjoy a 33% discount at all our brands and an annual bonus scheme.
- Other info: Flexible hours and opportunities to build lifelong friendships in a lively atmosphere.
- Why this job: Be a key player in optimising operations and driving revenue growth while having fun.
- Qualifications: Experience in restaurant management and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a strategic thinker with a knack for optimising operations? We're looking for a Booking Capacity and Optimisation Manager to join our Miller & Carter team! In this role, you'll use our TMS booking platform to maximise the efficiency and profitability of our reservations and seating arrangements. Your expertise in maximising sales opportunities, data analysis, restaurant management, and Excel will be crucial in driving revenue growth and ensuring a seamless customer experience.
WHAT’S IN IT FOR ME?
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in.
- Never a dull moment - fun, laughs and lifelong friends!
WHAT WILL I BE DOING?
- Ensure a seamless and enjoyable booking experience for guests, from reservation to dining.
- Analyse booking patterns and trends to identify opportunities for optimising table utilisation.
- Oversee the Division's reservation system, ensuring accuracy and efficiency in booking processes.
- Work closely with brand and central management teams to align booking strategies/set ups with operational capabilities.
- Evaluate and implement reservation and table management solutions to enhance operational efficiency.
- Collect and analyse data on reservations, customer preferences, and dining patterns.
- Assist with Group enquiries across the brand to ensure they are converted in a timely and professional manner.
WHAT DO I NEED?
- Proven experience in restaurant management, with a focus on reservations and capacity optimisation.
- Strong sales and analytical skills, and proficiency in data analysis tools and software.
- Excellent communication, organisational, and problem-solving skills.
- Demonstrated ability to develop and implement effective strategies for optimising operations.
- Excellent Excel skills including the use of Pivot tables.
- Proficient in using reservation and table management systems specifically Zonal Events and TMS Tables.
- Ability to work flexible hours, including evenings and weekends, as required.
Sales and Events Manager 1 employer: Miller and Carter - West Midlands
Contact Detail:
Miller and Carter - West Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Events Manager 1
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales and Events Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Get social! Follow companies you’re interested in on LinkedIn and engage with their posts. This not only shows your enthusiasm but also helps you stay updated on any job openings or events they might be hosting.
✨Tip Number 3
Prepare for interviews by practising common questions related to restaurant management and capacity optimisation. We recommend using the STAR method to structure your answers, showcasing your skills in data analysis and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Sales and Events Manager 1
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in restaurant management and any specific achievements related to reservations and capacity optimisation. We want to see how you've maximised sales opportunities in the past!
Be Data Savvy: Since data analysis is key for this role, don’t shy away from showcasing your Excel skills. Mention any specific tools or methods you’ve used to analyse booking patterns and trends – we love a numbers whiz!
Tailor Your Application: Take a moment to tailor your application to the job description. Use similar language and keywords that reflect what we’re looking for. It shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Miller and Carter - West Midlands
✨Know Your Numbers
Brush up on your data analysis skills, especially with Excel. Be ready to discuss how you've used data to optimise operations in previous roles. Prepare specific examples of how your analytical skills have led to increased sales or improved efficiency.
✨Master the Booking Platforms
Familiarise yourself with TMS and Zonal Events systems if you haven't already. Even if you haven't used them directly, understanding their functionalities will show your commitment and readiness to hit the ground running.
✨Showcase Your Strategic Thinking
Prepare to discuss your approach to identifying booking patterns and trends. Think of a time when you implemented a strategy that improved table utilisation or customer experience, and be ready to share those insights.
✨Communicate Effectively
Since this role involves working closely with various teams, practice articulating your thoughts clearly. Highlight your communication skills by discussing how you've successfully collaborated with others to achieve common goals in past positions.