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- Tasks: Provide top-notch support and troubleshoot tech issues in a fast-paced finance environment.
- Company: Join Millennium, a leading investment management firm known for innovation and excellence.
- Benefits: Enjoy a full-time role with opportunities for remote work and professional growth.
- Why this job: Be part of a dynamic team that values your ideas and offers hands-on experience in tech support.
- Qualifications: Experience in finance tech support is a plus; strong problem-solving skills and attention to detail required.
- Other info: Ideal for those who thrive under pressure and are eager to learn in a collaborative setting.
The predicted salary is between 28800 - 42000 £ per year.
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We are seeking a Senior Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.
Principal Responsibilities
- Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
- Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
- Produce technical documentation/knowledgebase articles.
- Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
- Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
- Ability to work independently and under pressure.
- Flexible in approach, comfortable dealing with ambiguity when necessary.
- Contribute ideas to improve current technology and team operations.
- Identify and help to automate processes within Infrastructure.
Qualifications/Skills Advantageous
- Experience working at a finance company supporting trading applications.
- Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
- Onboarding users onto technology systems including remote workstations.
- Familiar with PC hardware\\software troubleshooting and deployment practices for desktops.
- Ability to troubleshoot\\script in Python\\PowerShell.
- Citrix VDA infrastructure and application support including Dell thin terminals.
- Experience in enterprise change management and outage escalation procedures.
- Able to effectively provide support to remote locations including home setups.
- Comprehensive knowledge of Windows 10\\11, Microsoft Office 2021/O365.
- Broad understanding of mobile tech including Intune, Android and IOS devices.
- Cisco and IPC phone support.
- Webex\\Zoom\\Slack\\Teams support including Video calls & content sharing.
- Experience working with 3rd party vendors to resolve complex issues.
- Excellent written and verbal communications skills as well as strong customer service experience.
- Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Investment Management
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Support Engineer employer: Millennium
Contact Detail:
Millennium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows OS, Linux OS, and trading applications like Bloomberg. Having hands-on experience or relevant knowledge in these areas will help you stand out during the interview.
✨Tip Number 2
Prepare to discuss your problem-solving skills and provide examples of how you've handled complex technical issues in the past. This role requires strong analytical abilities, so showcasing your experience in troubleshooting will be crucial.
✨Tip Number 3
Since this position involves working under pressure, think of scenarios where you've successfully managed multiple priorities. Be ready to share these experiences to demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Highlight any experience you have with automation and process improvement. The role mentions contributing ideas to improve technology and team operations, so showing your proactive approach in previous roles can make a positive impression.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Engineer role. Focus on your technical expertise, especially in troubleshooting Microsoft Windows OS, Linux, and trading applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service experience. Mention specific examples of how you've provided high-quality support in previous roles, particularly in fast-paced environments.
Highlight Technical Skills: Clearly list your technical skills, such as proficiency in Python or PowerShell scripting, and experience with tools like Citrix VDA and Microsoft Office 365. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-structured and free of errors. You might also want to include examples of how you've effectively communicated with users or teams in past positions.
How to prepare for a job interview at Millennium
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows OS, Linux, and any trading applications you've supported. Highlight specific examples of troubleshooting you've done, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical skills. Prepare to explain how you've approached complex issues in the past, particularly those involving multiple teams or escalations.
✨Communicate Clearly and Professionally
Since this role involves providing support to users, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your customer service skills and ability to communicate technical information effectively.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in the role, such as onboarding users or dealing with remote setups. Be ready to discuss how you would handle these situations, showcasing your flexibility and hands-on approach.
