Service Manager - Complex Supported Living in Wakefield

Want to lead by example as a Service Manager for multiple complex services? If you have the passion and expertise to make a profound difference, are experienced in Positive Behaviour Support (PBS) and thrive in empowering teams under pressure, then this role could be for you!

Location: This is a hybrid role, with a mix of working in our Hull and York based services, our head office and with the occasional option to work from home. Already operating 3 complex supported living services we’re planning to add another service in the Hull area during 2026, with further opportunities to expand across the locality in the future. This is a great opportunity for someone to really shape and strengthen our existing services, support ongoing transitions, and play a key role in developing new ones. The Service Manager role will also include Registered Manager responsibility for our Hull & North Yorkshire services, which currently consist of three Advanced Supported Living houses.

Why Millennium Support? We are a dynamic, values-driven, and innovative provider, supporting people with complex histories to live independently in the community. We are dedicated to providing outstanding therapeutic support in the right environment, offering the right opportunities to fulfil people’s lives.

What You’ll Receive:

• Ongoing Training & Development: We invest in your growth with continuous learning opportunities.
• Senior Leadership Support: Benefit from guidance and support from our dedicated Senior Leadership Team.
• Generous Annual Leave: Enjoy 25 days of leave plus bank holidays.
• Life Assurance & Cycle2Work Scheme: Secure your future and stay healthy.
• Company Pension: Plan for your retirement with our pension scheme.
• Blue Light Card: Enjoy exclusive discounts and offers.
• Employee Assistance Programme: Access personal and everyday advice on child support, financial guidance, mental health, and well-being.

What’s in the day to day?

• Leading by Example: Demonstrate responsibility and accountability in decision-making.
• Being Present: Maintain a clear presence through walkarounds, observations, and active listening.
• Strategic Management: Handle long-term goals and purposes of the service with clear communication and accountability.
• Communication: Work closely with colleagues, stakeholders, and families to ensure joined‑up support, sharing information, reporting incidents, and contributing to MDT meetings as needed.
• Developing Potential: Foster the growth of Deputy Managers and Team Leaders through personal development and mentoring.
• Upskilling Teams: Ensure your team is equipped with the knowledge and skills to provide the best support possible.
• Inclusive Culture: Promote a service culture where everyone is included and aware of their impact.

What we are looking for:

• A values-driven person who’s passionate about developing potential.
• A confident leader who can inspire and bring out the best in their team.
• A strong communicator who connects easily with people from all walks of life.
• Resilient and calm under pressure, leading by example in challenging situations.
• Proven experience leading teams within a Health and Social Care, particularly supporting people with learning disabilities, autism, and behaviours of distress.
• Strong knowledge of the regulatory frameworks within the Health and Social Care sector.
• The knowledge and experience needed to achieve Registered Manager status.
• Holds, or is willing to work towards, a relevant sector related Level 5 qualification.
• A full UK driving licence and access to a vehicle.

We look forward to hearing from you! We welcome applications from a diverse range of individuals who have the right to work in the UK. Unfortunately, we are unable to offer sponsorship at this time. Ready to make a difference with Millennium Support? Apply today and be the change you want to see!