Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support and maintenance in a fast-paced financial environment.
- Company: Join a dynamic financial company focused on innovation and excellence.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for growth.
- Why this job: Be part of a collaborative team that values your ideas and skills.
- Qualifications: Experience in finance and strong troubleshooting skills are a plus.
- Other info: Hands-on role with opportunities to automate processes and improve tech.
The predicted salary is between 36000 - 60000 £ per year.
Support Engineer
We are seeking a Senior Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.
Principal Responsibilities
- Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
- Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
- Produce technical documentation/knowledgebase articles.
- Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
- Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
- Ability to work independently and under pressure.
- Flexible in approach, comfortable dealing with ambiguity when necessary.
- Contribute ideas to improve current technology and team operations.
- Identify and help to automate processes within Infrastructure.
Qualifications/Skills Advantageous
- Experience working at a finance company supporting trading applications.
- Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
- Onboarding users onto technology systems including remote workstations.
- Familiar with PC hardware\\software troubleshooting and deployment practices for desktops.
- Ability to troubleshoot\\script in Python\\PowerShell.
- Citrix VDA infrastructure and application support including Dell thin terminals.
- Experience in enterprise change management and outage escalation procedures.
- Able to effectively provide support to remote locations including home setups.
- Comprehensive knowledge of Windows 10\\11, Microsoft Office 2021/O365.
- Broad understanding of mobile tech including Intune, Android and IOS devices.
- Cisco and IPC phone support.
- Webex\\Zoom\\Slack\\Teams support including Video calls & content sharing.
- Experience working with 3rdparty vendors to resolve complex issues.
- Excellent written and verbal communications skills as well as strong customer service experience.
- Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.
#J-18808-Ljbffr
Support Engineer. employer: Millennium Management
Contact Detail:
Millennium Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer.
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows OS, Linux OS, and trading applications like Bloomberg. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the finance and tech industries, especially those who work in support roles. Attend relevant meetups or online forums to gain insights and potentially get referrals, which can significantly boost your chances of landing an interview with us.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills, particularly in Python and PowerShell scripting. Being able to demonstrate your problem-solving abilities during interviews will show that you're ready for the challenges of the role.
✨Tip Number 4
Showcase your customer service experience and ability to handle high-pressure situations in your conversations with us. Providing examples of how you've successfully managed user issues or escalations in the past can highlight your fit for the fast-paced environment we operate in.
We think you need these skills to ace Support Engineer.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Engineer role. Emphasise your expertise in troubleshooting, technical documentation, and any experience with financial trading applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and your hands-on approach to support. Mention specific technologies you are familiar with, such as Microsoft Windows OS, Linux, and any experience with cloud technologies.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter.
Highlight Relevant Certifications: If you have any certifications related to IT support, cloud technologies, or scripting languages like Python or PowerShell, be sure to include them. This can set you apart from other candidates.
How to prepare for a job interview at Millennium Management
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows OS, Linux, and any trading applications you've supported. Highlight specific examples of troubleshooting you've done, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your analytical skills. Prepare to explain how you would approach resolving complex issues, particularly those involving multiple teams or technologies.
✨Communicate Clearly and Professionally
Since this role involves providing support to users, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your customer service skills and ability to communicate technical information effectively.
✨Emphasise Flexibility and Adaptability
The job requires handling various priorities and dealing with ambiguity. Be ready to share instances where you've successfully adapted to changing circumstances or taken the initiative to improve processes.
