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For Companies At a Glance
- Tasks: Provide top-notch support and maintenance in a fast-paced financial environment.
- Company: Join a dynamic financial company focused on innovation and excellence.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for growth.
- Why this job: Be part of a collaborative team that values your ideas and skills.
- Qualifications: Experience in finance and strong troubleshooting skills are a plus.
- Other info: Hands-on role with opportunities to automate processes and improve tech.
The predicted salary is between 36000 - 60000 £ per year.
Support Engineer
We are seeking a Senior Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.
Principal Responsibilities
- Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
- Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
- Produce technical documentation/knowledgebase articles.
- Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
- Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
- Ability to work independently and under pressure.
- Flexible in approach, comfortable dealing with ambiguity when necessary.
- Contribute ideas to improve current technology and team operations.
- Identify and help to automate processes within Infrastructure.
Qualifications/Skills Advantageous
- Experience working at a finance company supporting trading applications.
- Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
- Onboarding users onto technology systems including remote workstations.
- Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
- Ability to troubleshoot/script in Python/PowerShell.
- Citrix VDA infrastructure and application support including Dell thin terminals.
- Experience in enterprise change management and outage escalation procedures.
- Able to effectively provide support to remote locations including home setups.
- Comprehensive knowledge of Windows 10/11, Microsoft Office 2021/O365.
- Broad understanding of mobile tech including Intune, Android and IOS devices.
- Cisco and IPC phone support.
- Webex/Zoom/Slack/Teams support including Video calls & content sharing.
- Experience working with 3rd party vendors to resolve complex issues.
- Excellent written and verbal communications skills as well as strong customer service experience.
- Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.
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Support Engineer employer: Millennium Management LLC
Contact Detail:
Millennium Management LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows OS, Linux OS, and trading applications like Bloomberg. Having hands-on experience or relevant knowledge will help you stand out during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. Be ready to discuss your approach to troubleshooting and how you manage multiple priorities under pressure.
✨Tip Number 3
Network with professionals in the finance and tech support sectors. Engaging with current employees or industry contacts can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to demonstrate your communication skills, especially in a customer service context. Think of scenarios where you've effectively communicated complex technical information to non-technical users, as this is crucial for a Support Engineer role.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Engineer role. Emphasise your expertise in troubleshooting, particularly with Microsoft Windows OS, Linux, and trading applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service experience. Mention specific examples of how you've provided high-quality support in previous roles, especially in fast-paced environments.
Highlight Technical Skills: Clearly list your technical skills, such as proficiency in Python/PowerShell scripting, Citrix VDA support, and knowledge of cloud technologies. This will demonstrate your capability to handle the technical demands of the position.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language throughout your CV and cover letter.
How to prepare for a job interview at Millennium Management LLC
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows OS, Linux, and any trading applications you've supported. Highlight specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical skills. Prepare examples of complex issues you've triaged and how you managed to resolve them, especially in high-pressure situations.
✨Communicate Clearly and Professionally
Since this role involves providing support to users, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your customer service skills and ability to communicate technical information effectively.
✨Emphasise Your Adaptability
The job requires flexibility and comfort with ambiguity. Be ready to discuss times when you've had to adapt quickly to changing priorities or unexpected challenges, particularly in a fast-paced environment.
