At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware, software, and network issues.
- Company: Join Millennium, a friendly tech company transforming IT services across the East Midlands.
- Benefits: Gain hands-on experience while working towards a Level 3 qualification with potential for full-time employment.
- Other info: Work Monday to Friday, 09:00–17:30, in a supportive team focused on continuous improvement.
- Why this job: Kickstart your IT career with real-world experience and opportunities for growth in a dynamic environment.
- Qualifications: GCSEs in English, Maths, and three other subjects required; IT skills and problem-solving abilities are essential.
The predicted salary is between 18500 - 25000 £ per year.
Introduction
Apprentice ICT Technician providing first-line IT support to customers and staff, assisting with hardware, software and network issues while gaining hands‑on experience and working towards the Level3 Information Communications Technician qualification.
About the Employer
Millennium provides friendly, reliable IT, telecoms, security and AI services across the East Midlands.
From fixed‑price support contracts and phone systems to cyber security and AI tools that automate the everyday and unlock new ways of working, we keep your business running and innovating.
- What You’ll Do
- Provide first‑line technical support to customers and internal users via phone, email and in person.
- Diagnose and resolve hardware, software and network issues, escalating where appropriate.
- Set up, configure and maintain IT equipment including laptops, desktops, printers and mobile devices.
- Support users with day‑to‑day IT tasks such as password resets, software installations and account management.
- Log and document technical issues and resolutions accurately using the company ticketing system.
- Respond to help desk tickets and provide remote support to users.
- Provide technical support for Microsoft365, Azure, Windows Server, Windows10/11, mac OS and associated hardware.
- Troubleshoot and resolve technical problems in a timely manner in line with service level agreements.
- Maintain inventory records for IT equipment and software licences.
- Support the team with ongoing projects, system upgrades and approved technical implementations.
- Follow and maintain company IT policies, data protection requirements and cybersecurity best practices.
- Keep up to date with developments in IT and cybersecurity relevant to the business and its customers.
- Review operational procedures and documentation with a view to continuous improvement.
- Training Outcome
On successful completion of the apprenticeship, there is the opportunity to progress into a permanent full‑time position within the team.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- IT hardware/software exposure
- Microsoft365 awareness
- Basic networking knowledge
- Cybersecurity awareness
Qualifications
- Essential - GCSE - any other 3 subjects (excluding English and Maths) - A‑C / 9‑4
- Essential - GCSE - English - A‑C / 9‑4
- Essential - GCSE - Maths - A‑C / 9‑4
- Course Information
- Course: Information communications technician (level3)
- Level:3
- Route: Digital
- Apprenticeship
- Level: Advanced
- Working Arrangements
- Working Week: Monday–Friday,09:00–17:30
- Expected Duration: 1Year4Months
- Training Provider
- VELOCITY1STLIMITED
- #J-18808-Ljbffr
Level 3 IT support technician Apprentice in Oakham employer: Millennium Ltd
Millennium is an exceptional employer that fosters a supportive and innovative work culture, providing apprentices with hands-on experience in IT support while working towards their Level 3 qualification. Located in the East Midlands, employees benefit from a friendly environment, opportunities for professional growth, and the chance to engage with cutting-edge technology in IT, telecoms, and cybersecurity. With a commitment to employee development and a focus on continuous improvement, Millennium ensures that every team member can thrive and contribute meaningfully to the company's success.
