At a Glance
- Tasks: Be the first point of contact for guests and manage bookings with the Opera system.
- Company: Join Millennium Hotels UK/EU at the Copthorne Tara Hotel in London Kensington.
- Benefits: Enjoy training, development opportunities, and a cash health plan.
- Other info: Great opportunity for growth in a vibrant hotel environment.
- Why this job: Kickstart your career in hospitality while maximising revenue and providing excellent service.
- Qualifications: Must be eligible to work in the UK and have a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Millennium Hotels UK/EU is seeking a Reservations Agent at the Copthorne Tara Hotel London Kensington. This role is the first point of contact for guests, ensuring excellent service and accurate booking.
Key responsibilities include:
- Using the Opera system
- Managing information efficiently
- Maximising revenue through a sales-oriented approach
The position offers various benefits including training, development opportunities, and a cash health plan. Eligible applicants must be able to work in the UK.
Reservations Agent – Opera Expert Driving Revenue employer: Millennium Hotels UK/EU - Careers
Join our dynamic team as an IT Infrastructure Manager at our Corporate office, where you will play a pivotal role in maintaining and optimising IT systems across the UK and Europe. We pride ourselves on fostering a collaborative work culture that prioritises employee wellbeing and growth, offering extensive training opportunities, social events, and a comprehensive benefits package including discounts on accommodation and complimentary meals. With a focus on innovation and continuous improvement, this is an excellent opportunity for those looking to make a meaningful impact in a supportive environment.
Contact Details:
Millennium Hotels UK/EU - Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent – Opera Expert Driving Revenue
✨Tip Number 1
Make sure you know the Opera system inside out! Brush up on your skills and be ready to showcase how you can use it to drive revenue during your interview. We want to see that you're not just familiar with it, but that you can leverage it to enhance guest experiences.
✨Tip Number 2
Practice your customer service skills! As a Reservations Agent, you'll be the first point of contact for guests. We recommend role-playing common scenarios with friends or family to get comfortable handling inquiries and resolving issues efficiently.
✨Tip Number 3
Research Millennium Hotels and their values. Understanding the company culture will help you tailor your responses in interviews. We want to see that you’re genuinely interested in being part of the team and contributing to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there, so keep an eye out for any roles that match your skills and interests.
We think you need these skills to ace Reservations Agent – Opera Expert Driving Revenue
Some tips for your application 🫡
Show Off Your Opera Skills:Since this role is all about being an Opera expert, make sure to highlight any experience you have with the system. If you've used it before, share specific examples of how you managed bookings or improved processes.
Customer Service is Key:As the first point of contact for guests, we want to see your customer service skills shine through. Use your application to tell us about times you've gone above and beyond to help customers or resolve issues.
Be Sales-Oriented:This position is all about maximising revenue, so don’t shy away from showcasing your sales experience. Share any relevant achievements or strategies you've used in previous roles that demonstrate your ability to drive sales.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Opera System
Make sure you brush up on your knowledge of the Opera system before the interview. Familiarise yourself with its features and functionalities, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Reservations Agent, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Sales Acumen
Since the role involves maximising revenue, be ready to discuss your sales experience. Share instances where you successfully upsold or cross-sold products or services, highlighting your ability to drive revenue while maintaining guest satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel and its operations. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Consider asking about training opportunities or how success is measured in the role.
