At a Glance
- Tasks: Welcome guests and manage calls while ensuring a smooth stay experience.
- Company: Join the Millennium Gloucester Hotel, a vibrant 4-star hotel in Kensington.
- Benefits: Enjoy social events, training, health plans, and discounts on accommodation.
- Other info: Great career growth opportunities in a dynamic hotel environment.
- Why this job: Be the face of hospitality and make every guest's stay memorable.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 20000 - 25000 € per year.
We are seeking a Receptionist/Switchboard Agent who will be responsible for professionally welcoming and providing efficient service during check-in, check-out, and throughout the guest's stay. Act as the primary communication hub by routing internal and external calls, while proactively resolving guest requests in line with hotel standards.
Key Responsibilities
- Answer calls in an effective and helpful manner, ensuring that all calls are directed to the correct department or extension.
- Ensure that all faxes and messages are recorded accurately, and that they are delivered to the guest by the relevant department quickly and efficiently.
- Co-ordinate information with reception to ensure that airline wake-up calls are received on time, as well as wake-up calls for other guests.
- Ensure that all telephone charges are posted correctly and balanced each day.
- Assist staff and guests with telephone enquiries.
- Record staff external telephone calls.
- Be responsible for the opening and closing of telephone lines for conferences.
Requirements
- Excellent attention to detail and accuracy.
- Excellent written/verbal communication and the ability to communicate across all levels of an organization.
- Confident individual who is adept at prioritising and managing multiple projects and tasks simultaneously.
- Ability to take the initiative and deal with unexpected situations and last-minute changes.
- Ability to deal with sensitive and confidential data.
Benefits
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- Discount on accommodation worldwide and 50% food and beverage outlets.
- Life Assurance.
- Recommend a Friend Scheme.
Receptionist/Switchboard Agent employer: Millennium Hotels UK/EU - Careers
Millennium Hotels and Resorts is an exceptional employer, offering a vibrant work culture in the heart of Kensington, London. As a Receptionist/Switchboard Agent, you will enjoy comprehensive benefits including training and development opportunities, social events, and a supportive team environment, all while being part of a globally recognised hotel group that values employee growth and well-being.
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Switchboard Agent
✨Tip Number 1
Get to know the hotel! Research the Millennium Gloucester Hotel and its services. This way, when you walk in for your interview, you can show off your knowledge and enthusiasm about the place. It’ll impress them and help you stand out!
✨Tip Number 2
Practice your communication skills! As a Receptionist/Switchboard Agent, you'll be the face of the hotel. Role-play common scenarios with friends or family to get comfortable with handling calls and guest inquiries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you’re dressed smartly for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel’s standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets noticed by the right people. Don’t miss out on this chance!
We think you need these skills to ace Receptionist/Switchboard Agent
Some tips for your application 🫡
Show Off Your Communication Skills:As a Receptionist/Switchboard Agent, your communication skills are key! Make sure to highlight your ability to communicate clearly and effectively in your application. Use examples that showcase how you've handled calls or guest interactions in the past.
Attention to Detail is Crucial:We love candidates who pay attention to detail! When filling out your application, double-check for any typos or errors. Mention any experiences where your attention to detail made a difference, especially in busy environments.
Be Proactive in Your Approach:Show us that you can take the initiative! In your application, share instances where you’ve proactively resolved issues or improved processes. This will demonstrate that you’re ready to tackle unexpected situations head-on.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting role at Millennium Gloucester Hotel.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, take some time to research the Millennium Gloucester Hotel and its offerings. Familiarise yourself with their services, dining options, and unique features. This will not only show your genuine interest but also help you answer questions more confidently.
✨Practice Your Communication Skills
As a Receptionist/Switchboard Agent, communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend, simulating a call scenario to demonstrate your ability to handle inquiries effectively.
✨Showcase Your Attention to Detail
During the interview, highlight examples from your past experiences where your attention to detail made a difference. Whether it was managing bookings or ensuring accurate message delivery, specific anecdotes will illustrate your capability to meet the hotel's high standards.
✨Prepare for Unexpected Questions
Given the dynamic nature of hospitality, be ready for unexpected questions or scenarios. Think about how you would handle last-minute changes or sensitive situations. Showing that you can think on your feet will impress the interviewers and demonstrate your suitability for the role.
