At a Glance
- Tasks: Welcome guests, manage calls, and resolve queries with top-notch customer service.
- Company: Join the vibrant Millennium Gloucester Hotel in the heart of Kensington.
- Benefits: Enjoy social events, training, discounts, and a supportive work environment.
- Other info: Great career growth opportunities in a dynamic hospitality environment.
- Why this job: Be the face of a luxury hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a knack for multitasking are essential.
The predicted salary is between 24000 - 36000 £ per year.
The Millennium Gloucester Hotel London Kensington is seeking a Receptionist to be responsible for providing guest services to a high level of customer service. This is a full time, 40 hours a week role.
Key Responsibilities
- To greet and welcome all guests in line with Hotel standards
- To answer calls in an effective and helpful manner, ensuring that all calls are directed and delivered to the correct department and or extension
- To attend to all guest queries including complaints in a prompt, professional manner
- To act as a point of contact for all guests, providing assistance and offering them efficient customer service, identifying their needs as well as product knowledge
- To assist in arranging room moves, selecting appropriate rooms
Experience & Qualifications
- Ability to multi task
- Capacity to proactively manage the operation
- Knowledge of Opera, Oracle and large hotel operation
- Skill in communication, guest service and leadership
The successful candidate will be
- Leadership qualities
- Strong communicator
- Personable
- Flexible
- Calm under pressure
Benefits
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension
- Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
- As well as real opportunities to develop and gain promotion within the industry
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist employer: Millennium Hotels UK/EU - Careers
The Copthorne Tara Hotel London Kensington is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With comprehensive benefits including training opportunities, social events, and a supportive team environment, staff are encouraged to grow within the hospitality industry while enjoying the perks of working in a prestigious location just moments from High Street Kensington. Join us to be part of a dynamic team where your contributions are valued and career advancement is a real possibility.
Contact Details:
Millennium Hotels UK/EU - Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the Millennium Gloucester Hotel's services and facilities. This way, when you get that interview, you can show off your knowledge and impress them with how well you understand their brand.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. Think about how you'd handle guest queries or complaints. The more comfortable you are with these situations, the more confident you'll be during the real deal.
✨Tip Number 3
Don’t forget to showcase your personality! Being personable is key in this role, so let your friendly side shine through in interviews. Share stories that highlight your communication skills and ability to stay calm under pressure.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Millennium Hotels and Resorts family. Good luck!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the customer service skills we value.
Tailor Your Application:Make sure to tailor your application to the Receptionist role at Millennium Gloucester Hotel. Highlight your relevant experience and skills, especially in communication and guest service, to show us why you're the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, take some time to research the Millennium Gloucester Hotel. Familiarise yourself with its services, dining options, and unique features. This will not only show your genuine interest but also help you answer questions about how you can contribute to their guest experience.
✨Showcase Your Communication Skills
As a receptionist, communication is key. Prepare examples of how you've effectively handled guest queries or complaints in the past. Practising clear and confident responses will demonstrate your ability to manage calls and interact with guests professionally.
✨Demonstrate Your Multi-tasking Ability
Think of scenarios where you've successfully managed multiple tasks at once. Whether it’s juggling phone calls while checking in guests or resolving issues, be ready to share these experiences. This will highlight your capacity to thrive in a busy hotel environment.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but remember that the hotel values calmness under pressure. Prepare for potential situational questions that test your problem-solving skills. Practising how you would handle a busy shift or an upset guest will help you convey your composure during the interview.
