Food & Beverage Team Leader in Plymouth

Do you enjoy talking to people and thrive off working in a fast‑paced environment? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude? If yes, we'd like to meet you! We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature & personality, you will work alongside the team and lead by example to drive their performance in delivering excellent customer service in all interactions, and profitability through driving sales and minimising wastage. This role is 32 hours per week over 5 shifts contract.

Responsibilities:

• Being able to confidently communicate all our food and beverage offerings available to customers.
• Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
• Managing day‑to‑day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members.
• Ensuring the team deliver on quality and guest satisfaction goals – making sure you all maintain a high level of guest satisfaction.
• Making sure food and drinks are secure and stored safely – always keeping stocks replenished and minimising waste.

Experience & Qualifications Required:

• Previous experience in a food and beverage supervisory/team leader position.
• Attentive, professional customer service skills.
• The ability to work well under pressure and as part of a big team.
• Experience of processing payments (ideally on Micros) would be advantageous.
• Availability for a variety of shifts over mornings and evenings, sometimes into the early hours.

Benefits:

• Life Assurance.
• Cash Health Plan cover option available.
• Career development pathways and regular salary reviews.
• Employee Discounted Accommodation and F&B discounts worldwide.
• Apprenticeship/Placement/Training opportunities.
• Meals Provided on Duty.
• Cycle to work scheme.
• Social Events, Wellbeing and Team Activities.
• Uniform (Laundry / Dry Cleaning for Uniform).
• Length of Service related holiday scheme.
• Recommend a Friend Scheme and many more!

We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software. If this sounds like the perfect opportunity for you then please, apply now!