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- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join Millennium Hotels & Resorts, a global leader with over 120 unique hotels.
- Benefits: Enjoy social events, training, discounts, and a supportive work culture.
- Why this job: Make impactful decisions while fostering a vibrant team spirit in hospitality.
- Qualifications: Strong background in hotel operations and excellent customer service skills required.
- Other info: Opportunity for career growth and a fun, inclusive work environment.
The predicted salary is between 36000 - 60000 £ per year.
The Chelsea Harbour Hotel and Spa are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward. Ideally, our Operations Manager will have a strong knowledge and understanding of rooms and revenue.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Operations Manager key responsibilities:
- Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
- Monitor and review customer feedback and Mystery guest reports to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward.
- Assisting with the development of any relevant short- & long-term strategic goals.
- To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issues and team engagement initiatives.
- Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations.
- Assist with any duty or covering for team members in case of emergency.
Background in hotels– so you will understand how we work.
Lead and motivate your team providing day to day leadership and direction and drive sales and profitability forward.
Excellent Customer service skills, standards driven, good organisational skills.
Operations Manager skills:
- A strong background in Rooms division is highly desired.
- Have the ability to maintain and enhance a guest and team centric culture.
- Communicate effectively at all levels both verbally and in writing.
- Influence, lead and inspire confidence.
- Imbue a coaching, supporting and challenging mentality that delivers operational results.
- Build effective and productive relationships (internal & external).
- Create an open environment.
- Identify and manage best resources to achieve targets.
- Translate strategies into practical plans.
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Sales Incentive plan.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Operations Manager (City of London) employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (City of London)
✨Tip Number 1
Familiarise yourself with the specific operations of hotels, particularly in the Rooms division. Understanding how this area functions will help you speak confidently about your experience and ideas during interviews.
✨Tip Number 2
Network with current or former employees of Millennium Hotels & Resorts. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and implement changes based on it. Have examples ready that demonstrate your ability to improve guest experiences through actionable strategies.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully motivated teams in the past. Highlighting your ability to inspire and develop staff will resonate well with the hiring managers.
We think you need these skills to ace Operations Manager (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations, particularly in rooms division and customer service. Use specific examples that demonstrate your ability to lead teams and improve guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as managing daily operations and developing strategic goals.
Showcase Leadership Skills: In your application, emphasise your leadership experience. Provide examples of how you've motivated teams, handled employee relations, and driven sales and profitability in previous roles.
Highlight Cultural Fit: Millennium Hotels & Resorts values inclusion and team spirit. Make sure to convey your commitment to fostering a positive work environment and your ability to build effective relationships within a diverse team.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles, as this will resonate well with the hotel's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate teams. Provide examples of how you've successfully led a team in a high-pressure environment, focusing on your ability to inspire confidence and drive results.
✨Understand the Importance of Feedback
Be ready to talk about how you handle customer feedback and implement changes based on it. Discuss any experiences where you've used feedback to improve operations or guest experiences, showcasing your commitment to continuous improvement.
✨Familiarise Yourself with the Hotel's Culture
Research Millennium Hotels & Resorts and understand their culture of inclusion and team spirit. Be prepared to discuss how you can contribute to this environment and support the development of a positive workplace culture.
