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- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join Millennium Hotels & Resorts, a global leader with over 120 unique hotels.
- Benefits: Enjoy social events, training, discounts, and a supportive work culture.
- Why this job: Make impactful decisions while fostering a vibrant team environment.
- Qualifications: Experience in hotel operations and strong leadership skills are essential.
- Other info: Opportunities for career growth and a fun, inclusive workplace await you.
The predicted salary is between 28800 - 43200 £ per year.
The Chelsea Harbour Hotel and Spa are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward. Ideally, our Operations Manager will have a strong knowledge and understanding of rooms and revenue.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Operations Manager key responsibilities:
- Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
- Monitor and review customer feedback and Mystery guest reports to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward.
- Assisting with the development of any relevant short- & long-term strategic goals.
- To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issues and team engagement initiatives.
- Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations.
- The hotel highly values team spirit and operates on a rotating duties approach. The successful candidate may also be required to assist with any duty or covering for team members in case of emergency.
Operations Manager skills:
- A strong background in Rooms division is highly desired.
- Have the ability to maintain and enhance a guest and team centric culture.
- Communicate effectively at all levels both verbally and in writing.
- Influence, lead and inspire confidence.
- Imbue a coaching, supporting and challenging mentality that delivers operational results.
- Build effective and productive relationships (internal & external).
- Create an open environment.
- Identify and manage best resources to achieve targets.
- Translate strategies into practical plans.
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Sales Incentive plan.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Operations Manager employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations and culture of The Chelsea Harbour Hotel and Spa. Understanding their unique approach to hospitality will help you align your experience and ideas with their values during discussions.
✨Tip Number 2
Network with current or former employees of Millennium Hotels & Resorts. They can provide valuable insights into the company culture and expectations, which can be beneficial when you're discussing your fit for the Operations Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to lead teams and improve operational efficiency. Highlighting measurable outcomes will show your potential impact on the hotel’s success.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly in rooms division and customer service. Being knowledgeable about current best practices will allow you to contribute innovative ideas during your interview.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities and required skills, particularly in rooms division and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in hotel operations, team leadership, and customer service. Use specific examples that demonstrate your ability to manage daily operations and improve guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your background aligns with the company's values and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles, as this will resonate well with the hotel's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate teams. Provide examples of how you've successfully led a team in a high-pressure environment, focusing on your ability to inspire confidence and drive results.
✨Understand the Importance of Feedback
Be ready to talk about how you handle customer feedback and implement changes based on it. Discuss any experiences where you've used feedback to improve operations or guest experiences, showcasing your commitment to continuous improvement.
✨Familiarise Yourself with the Hotel's Culture
Research Millennium Hotels & Resorts and understand their culture of inclusion and teamwork. Be prepared to discuss how you can contribute to this environment and support the hotel’s goals while fostering a positive workplace.
