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- Tasks: Manage night operations and ensure guest satisfaction at our 4-star hotel.
- Company: Join the Millennium Hotel London Knightsbridge, a top-notch property in a prime location.
- Benefits: Enjoy competitive pay, career development, and fun team activities.
- Why this job: Be the first point of contact for guests and make their stay memorable.
- Qualifications: Experience with Opera Cloud and strong communication skills are essential.
- Other info: Flexible shifts with great opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
Join the Millennium Family! If you want to be part of our 4-star property at the amazing location of Knightsbridge, do not miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Night Receptionist.
The purpose of this role is to assist in the daily running of the Front Office department, ensuring that all M&C procedures and targets are met.
Shift pattern: 4 days in & 4 days off Duration: 12 hrs/day
Key responsibilities as a Night Receptionist:
- Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
- Take initiative in accommodating the customers' needs in a resourceful manner
- Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
- Be the first point of contact for all our guests
- Deal with guest queries and complaints
- Upsell hotel services
- Answer the telephone and address any enquiries
Essential skills required:
- Opera Cloud/ Opera experience
- Large-scale hotel experience is an advantage
- Ability to multitask
- Strong communicator
- Personable
- Flexible
- Calm under pressure
- Organisational skills
- Motivate and collaborate effectively with your colleagues in the hotel
About The Hotel: The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital's most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites. The guests can choose to meet at the Babette, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.
About The Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You will learn not only from your fellow colleagues, but also through our M Academy, where you will be able to advance your career with an apprenticeship and develop your career within our Brands.
In return we offer:
- Social Events
- Wellbeing and Team Activities
- Training and development
- Pension
- Salary Sacrifice Scheme
- Career development and salary reviews
- Interest‑free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
If you thrive on being the best you can and want to join our team then look no further and apply now! We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Receptionist employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Be ready for the interview! Research The Millennium Hotel London Knightsbridge and understand their values and services. Prepare to discuss how your skills, like multitasking and communication, align with their needs.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your personable nature shine through. They want someone who can connect with guests and handle queries with a calm demeanour.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Millennium family. Don’t miss out!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Night Receptionist role. Highlight your experience with Opera Cloud and any large-scale hotel work you've done. We want to see how your skills match what we're looking for!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about joining the Millennium Hotel London Knightsbridge and how you can contribute to our team. Let us know what makes you the perfect fit!
Show Off Your Communication Skills: As a Night Receptionist, strong communication is key. In your application, give examples of how you've effectively dealt with guest queries or complaints in the past. We love seeing those personable qualities!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Stuff
Familiarise yourself with the Millennium Hotel's values and services. Understand the role of a Night Receptionist, especially the importance of managing night operations and guest interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your experience with Opera Cloud or similar systems during the interview. Be ready to discuss how you've handled guest queries and complaints in the past, as well as any upselling techniques you've successfully used. This will demonstrate your ability to meet the hotel's standards.
✨Stay Calm Under Pressure
As a Night Receptionist, you'll need to be calm and collected, especially during busy times. Prepare examples of how you've managed stressful situations in previous roles. This will reassure the interviewers that you can handle the demands of the job.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hotel and its operations. Inquire about the team dynamics or opportunities for growth within the company. This shows that you're not just interested in the job, but also in being part of the Millennium family.