At a Glance
- Tasks: Assist guests with luggage, provide front desk service, and maintain hotel operations.
- Company: Millennium Hotel and Conference Centre Gloucester London, a vibrant hospitality environment.
- Benefits: Enjoy social events, training, complimentary meals, and discounts on accommodation worldwide.
- Other info: Opportunities for career growth and a supportive work culture.
- Why this job: Join a dynamic team and enhance guest experiences while developing your career.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 22000 - 26000 £ per year.
Night Porter - Concierge at Millennium Hotel and Conference Centre Gloucester London is responsible for assisting arriving guests with luggage and transportation, providing courteous front desk and reservation service, and maintaining accurate financial control procedures.
Key Responsibilities
- Know the city’s activities and restaurants, and maintain contacts to maximize guest service.
- Perform all reasonable services a guest may require; anticipate guests’ requests to satisfy them efficiently and promptly.
- Maintain a friendly, courteous, and professional conduct when meeting guests’ needs.
- Ensure proper handling of guest messages, mail, packages, flowers, and faxes.
- Review all memos, logbooks, messages, VIP lists, function sheets, etc., to ensure up‑to‑date and thorough knowledge of functions and happenings within the hotel.
Requirements
- Ability to multi‑task.
- Capacity to proactively manage the operation.
- Knowledge of Opera, Oracle, and large hotel operations.
- Strong communication, guest service, and leadership skills.
- Strong communicator, personable, flexible, and calm under pressure.
Benefits
- Social events, wellbeing and team activities.
- Training and development.
- Cash health plan cover option.
- Pension salary sacrifice scheme.
- Career development and salary reviews.
- Interest‑free season ticket loan scheme.
- One volunteer day per year (fully paid and in addition to annual leave).
- Complimentary meals prepared by chefs.
- Length of service related holiday scheme.
- Discount on accommodation worldwide and 50% off food and beverage outlets.
- Life assurance.
- Recommend a friend scheme.
Night Porter - Concierege employer: Millennium Hotels UK/EU - Careers
Join our dynamic team as an IT Infrastructure Manager at our Corporate office, where you will play a pivotal role in maintaining and optimising IT systems across the UK and Europe. We pride ourselves on fostering a collaborative work culture that prioritises employee wellbeing and growth, offering extensive training opportunities, social events, and a comprehensive benefits package including discounts on accommodation and complimentary meals. With a focus on innovation and continuous improvement, this is an excellent opportunity for those looking to make a meaningful impact in a supportive environment.
Contact Details:
Millennium Hotels UK/EU - Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Concierege
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels UK/EU - Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels UK/EU - Careers
Don't be shy about reaching out to Millennium Hotels UK/EU - Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter - Concierege
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels UK/EU - Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
